Front Desk Agent

3 weeks ago

Washington, United States Viceroy Hotel Group Full time

Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC

Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations.

If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our groundbreaking opportunity for Front Desk Agent.

The Front Desk Agents provides customers with a high quality experience by performing a variety of duties and be the face of the brand.

General Responsibilities Include:

  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed.
  • Submit all lost & found articles accompanied by a completed lost & found report.
  • Perform other reasonable job duties as requested by Supervisors and/ or Managers.
Skills/Knowledge Required:
  • Previous experience in a Front Desk or customer facing role.
  • Works well under pressure, dealing with many arrivals and departures within a short period of time.
  • Able to accommodate a flexible schedule that may include weekends and/or holidays - Open Availability
  • Familiar with hotel systems and operations, and can enter in information accurately
  • Outside of-the-box thinker who takes initiative to creatively solve problems.


Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. EOE

Viceroy Washington DC participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.

  • Front Desk Agent

    1 month ago

    Washington, United States GuestServices, Inc. Full time

    The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. ESSENTIAL FUNCTIONS - Provide administrativ Front Desk, Agent, Hotel, Skills

  • Front Desk Agent

    1 month ago

    Washington, United States Crestline Hotels & Resorts Full time

    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Front Desk, Agent

  • Front Desk Agent

    1 month ago

    Washington, United States LuxUrban Hotels Full time

    LuxUrban Hotels is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work...

  • Front Desk Agent

    1 month ago

    Washington, United States Accor North America Full time

    Greet, check-in, respond to requests and settle accounts while providing exceptional service. Take initiative to add a personalized experience. Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-sel Front Desk, Agent

  • Front Desk Agent

    1 month ago

    Washington, United States Viceroy Hotels & Resorts Full time

    Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC! Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centra Front Desk, Agent, Hotel

  • Front Desk Agent

    1 week ago

    Washington, United States Omni Hotels Full time

    Location Shoreham Hotel Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls. Associates can enjoy and be rewarded by...

  • Front Desk Agent

    1 day ago

    Washington, United States Omni Hotels & Resorts Full time

    **Location**: **Shoreham Hotel** Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls. Associates can enjoy and be rewarded...

  • Front Desk Agent

    1 week ago

    Washington, Washington, D.C., United States Hilton Garden Inn Washington DCU.S. Capitol Full time

    The Hilton Garden Inn Washington DC/U.S. Capitol is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunityT.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service,...

  • Front Desk Agent

    1 day ago

    Washington, Washington, D.C., United States Hilton Garden Inn Washington DCU.S. Capitol Full time

    The Hilton Garden Inn Washington DC/U.S. Capitol is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunityT.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service,...

  • Front Desk Agent>

    1 month ago

    Washington, United States Fairmont Hotel Full time

    Fairmont Hotel - JobID: REF11579H [Guest Service / Concierge] As a Front Desk Agent at Fairmont Hotel, you'll: Greet, check in and settle guest accounts while ensuring all service standards are followed; Assist guests regarding hotel facilities in an informative and helpful way; Follow department policies, procedures and service standards; Personally greet...

  • Front Desk Agent

    1 month ago

    Washington, United States Club Quarters Full time

    Club Quarters Application - US FRONT DESK AGENT Front Desk / Guest Experience Manager 40 hours per week including holidays and weekends Must be able to work all shifts (AM, MID PM) including night Audit rotations **Specific Duties**: Provides optimal guest satisfaction by offering professional and efficient service through guest interaction. Responsible...

  • Front Desk Agent

    2 weeks ago

    Washington, United States Donohoe Companies Full time

    Residence Inn Capitol is a 233 rooms hotel adjacent to the US Capitol Building, Smithsonian. We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests overall experience. At Residence Inn...

  • Front Desk Agent

    1 week ago

    Washington, United States Lore Group Full time

    Lyle takes the best of "home" and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you're a proud Washingtonian or a guest in our capital city, you'll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond...

  • Front Desk Agent

    1 day ago

    Washington, United States Lore Group Full time

    Lyle takes the best of "home" and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you're a proud Washingtonian or a guest in our capital city, you'll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond...

  • Front Desk Agent

    1 week ago

    Washington, United States Canopy by Hilton Washington D.C. The Wharf Full time

    DescriptionFront Desk AgentWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you...

  • Front Desk Agent

    1 day ago

    Washington, United States Hyatt House Washington D.C.The Wharf Full time

    DescriptionFront Desk AgentWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you...

  • Front Desk Agent

    1 week ago

    Washington, Washington, D.C., United States Hyatt House Washington D.C.The Wharf Full time

    Front Desk AgentWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging...

  • Front Desk Agent

    1 day ago

    Washington, Washington, D.C., United States Hyatt House Washington D.C.The Wharf Full time

    Front Desk AgentWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging...

  • Front Desk Agent

    3 days ago

    Washington, United States Riggs Washington DC Full time

    Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar...

  • Front Desk Agent

    1 week ago

    Washington, United States Lore Group Full time

    Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar...