Front Desk Agent

4 weeks ago


Washington, United States Club Quarters Full time

Club Quarters Application
- US

FRONT DESK AGENT

Front Desk / Guest Experience Manager

40 hours per week including holidays and weekends
Must be able to work all shifts (AM, MID PM) including night Audit rotations

**Specific Duties**:
Provides optimal guest satisfaction by offering professional and efficient service
through guest interaction.
Responsible for all aspects of operating the Member Service Desk.
Handles guest requests in a timely manner.
Handles all phone calls to the Member Service Desk in a professional and courteous
manner.
Performs a Meet & Greet to all arriving guests with a warm and sincere welcome.
Communicates guest needs to appropriate departments to ensure guest satisfaction.
Interacts directly with guests on all Member Service Desk issues i.e. reservations,
billing inquiries, concierge duties, etc.
Handles and responds to all guest complaints received at the Member Services Desk, communicating to the Senior Guest Service Manager as needed.
Assists fellow Guest Service Manager's and works as a team to create a positive
environment for guests and staff.
Monitors arrangements for all V.I.P., Special Attention and Long Stay guests.
Makes appropriate decision as a Manager, analyze situations and react accordingly
when the hotel operation is affected.
Remains calm and authoritative in fire & safety issues.
Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.
Attends departmental meetings and/or events for the Member Service Desk and hotel as requested by the Senior Guest Service Manager.
Responsible for cash drawer of assigned amount and cash handling.
Supervises Guest Service Representatives duties for guest requests.
Balances Room Inventory for arrivals daily to maximize room revenue as per policy.
Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not
extended beyond the appropriate levels. etc.
Provides reservation services when required.
Perform any other Guest Service Manager duties as requested by the Senior Guest Service Manager or Hotel Manager.


  • Front Desk Agent

    2 weeks ago


    Washington, United States GuestServices, Inc. Full time

    The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. ESSENTIAL FUNCTIONS - Provide administrativ Front Desk, Agent, Hotel, Skills

  • Front Desk Agent

    4 weeks ago


    Washington, United States Crestline Hotels & Resorts Full time

    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Front Desk, Agent

  • Front Desk Agent

    1 week ago


    Washington, United States Viceroy Hotels & Resorts Full time

    Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC! Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovator Front Desk, Agent, Hotel

  • Front Desk Agent

    4 weeks ago


    Washington, United States Accor North America Full time

    Greet, check-in, respond to requests and settle accounts while providing exceptional service. Take initiative to add a personalized experience. Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-sel Front Desk, Agent

  • Front Desk Agent>

    2 weeks ago


    Washington, United States Fairmont Hotel Full time

    Fairmont Hotel - JobID: REF11579H [Guest Service / Concierge] As a Front Desk Agent at Fairmont Hotel, you'll: Greet, check in and settle guest accounts while ensuring all service standards are followed; Assist guests regarding hotel facilities in an informative and helpful way; Follow department policies, procedures and service standards; Personally greet...

  • Front Desk Agent

    2 weeks ago


    Washington, United States Viceroy Hotel Group Full time

    Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC! Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants,...

  • Front Desk Agent

    6 days ago


    Washington, United States Viceroy Hotel Group Full time

    Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC! Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants,...

  • Front Desk Agent

    59 minutes ago


    Washington, United States Donohoe Companies Full time

    Residence Inn Capitol is a 233 rooms hotel adjacent to the US Capitol Building, Smithsonian. We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests overall experience. At Residence Inn...

  • Front Desk Agent

    2 weeks ago


    Washington, United States Webster House Condominium Full time

    Job DescriptionJob DescriptionMaintains knowledge of sources of information available at front desk to facilitate efficient handling of front desk duties (e.g., phone numbers of staff, emergency phone numbers, locations of keys)Accepts deliveries of packages, special mail, and the like for residents and processes notification to residents of such...

  • Front Desk Agent

    4 weeks ago


    Washington, Washington, D.C., United States The Darcy Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...


  • Washington, United States PM Hotel Group Full time

    To provide our guests with excellent service at the front desk from making the reservation to departure. Responsible for aiding with supervision for all guest service agents. Responsible for dealing with guest complaints, guest credit problems, and a Front Desk, Supervisor, Department Manager, Suite, Hotel, Associate


  • Washington, United States PM Hotel Group Full time

    We're looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a cri Guest Service, Hotel, Agent, Front Desk, Guest Experience, City

  • Front Desk Supervisor

    2 weeks ago


    Washington, United States Sonesta International Hotels Corporation Full time

    The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for Front Desk, Operations Manager, Supervisor, Guest Service, Hotel


  • Washington, United States PM Hotel Group Full time

    Job Details Description Join a collaborative team of hospitality pros who are dedicated to curating and delivering hotel experiences as unique as the city they call home. Our team at The Washington Marriott Capitol Hill Hotel is looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the...

  • Front Desk Agent

    4 weeks ago


    Seattle, Washington, United States Residence Inn Tukwila Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    3 weeks ago


    Bothell, Washington, United States Residence Inn Bothell Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    1 month ago


    Bellevue, Washington, United States Residence Inn Bellevue Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Associate

    1 month ago


    Washington, United States Onelife Fitness Full time

    **Summary Objective**: Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly,...

  • Front Desk Supervisor

    4 weeks ago


    Washington, United States Remington DC Courtyard Employers Full time

    **What you will be doing** - Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. - Have complete understanding of Front Office staff's roles and duties and be able to...

  • Guest Service Agent

    1 week ago


    Washington, United States Hersha Hospitality Management, LP Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Guest, Hotel, Sales Coordinator, Retail