Director, Customer Service

2 weeks ago

Houston, United States GAINSCO Full time

** Director, Customer Service** **Job Category****:** Policy Administration

**Requisition Number****:** DIREC01693

Showing 1 location

**Job Details** **Description** We are a company of driven, enthusiastic and determined people. We celebrate achievement and success. We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, It is our people that set us apart. If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you. By joining GAINSCO, you become part of a dynamic and growing organization that has been recognized as a

in both our Dallas and Miami offices. GAINSCOs work environment rewards engaged individuals who have a desire to contribute and succeed. Thats because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO. * Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, employee engagement, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision * Provide strategic direction, planning, and execution to meet/exceed productivity, brand representation, and efficiency goals * Lead, develop, and coach managers of various teams to build successful relationships and deliver an exceptional customer experience * Develop strategies, business models, and plans designed to optimize customer satisfaction and financial results * Provide proper guidance, ongoing coaching, and development plans to Manager and Supervisors, as defined and as needed, by utilizing support resources (Recruitment, Hiring, Staffing, Scheduling, Quality, Training, Team Strategies, Retention etc.) * Implement changes to the department to best achieve our mission and goals Education: * Bachelors degree preferred, or equivalent combination of education, training, and experience Experience: * 5+ years in a Director role for a high volume, multi-channel contact center * Prior underwriting experience in an insurance capacity is required * Prior customer service experience is required Other skills and abilities: * Excellent verbal and written communications skills * Ability to manage own time while prioritizing multiple tasks * Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem * Strong analytical skills that include the ability to evaluate both industry and individual company information * Project Management, Foster Teamwork, Supervision, Quality Management, Tracking Budget Expenses, Results Driven, Delegation, Time Management, Proactive Required behaviors for all positions: * Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner * Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions * Competitive salary based on experience * Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short term and long term disability insurance * Parental Leave Policy * 401K + Company Match * Paid Vacation + Sick days + Floating Holidays + Company determined Holidays All offers are contingent upon a background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO. *GAINSCO is an Equal Employment Opportunity Employer* **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications**

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