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Customer Service

4 months ago

San Antonio, United States Barkaritaville Pet Resort Full time
Barkaritaville Pet Resort of San Antonio, TX is looking to hire a Full-Time Customer Service Specialist to provide 5-star service that gets people talking and tails wagging. Are you a people person and an animal lover? Would you like to get experience in the pet industry with a respected company that offers a fun work environment? If so, please read on

This position starts at $15.00 depending on experience. You would also be eligible for company-sponsored employee benefits including medical, dental, paid time off (PTO), 401K, tips, continuing education and discounts on products and services If this sounds like the purrrfect opportunity for you, skip the cat nap and apply today

ABOUT BARKARITAVILLE PET RESORT

We are a full-service, state-of-the-art, pet resort in San Antonio, TX which was created and designed to provide a stress-free, home-like, and fun environment for pets. We offer lodging, grooming, daycare, and training. We are locally owned and managed with 25+ years of experience in the pet industry. Whether for a day or a whole vacation, each pet's stay is tailored to their needs and preferences.

To serve our clients in this way, our team has to be the best. Our staff is upbeat and happy, professionally dressed, and knows what's expected of them. We all participate in continuing education to keep our skill set fresh and up-to-date. There's a special "way" we do everything. And we reward our employees for all this great work that they do.

A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST

As a Customer Service Specialist, you arrive each day doggedly determined to provide quality and efficient customer service to each and every clientboth two-legged and four-legged. As the first point of contact for most of our services, you play an essential role in establishing trust with both current and future clients. You are always professional as you take reservations, answer questions, and resolve concerns both in person and over the phone.

As you check animals in for services, you greet clients warmly, listen carefully, and ensure that each pet parent's instructions and needs are addressed. You handle client billing and daily cash reports with attention to detail and accuracy. Since pet care is the core of our operations, you also assist with all aspects of pet care as needed. You thrive in this busy, fast-paced environment where there are always pets and people to interact with, as well as phones to answer.

QUALIFICATIONS FOR A CUSTOMER SERVICE SPECIALIST

  • High school diploma or equivalent
  • Customer service Experience 3+years
  • Ability to multi-task well
  • Handle fast paced environment
  • Professional Phone skills
  • Computer literacy with ability to use in-house software, Microsoft Office
  • Ability to learn and remember information accurately
  • Ability to handle animals in a humane and gentle manner at all times
  • Passion for people and pets


Previous experience at a pet resort or similar environment is a plus but not necessarily required. Do you have a positive, can-do attitude? Are you a team player? Are you reliable, dependable, and punctual? Do you have excellent communication skills? Are you highly organized and able to prioritize tasks effectively? If so, then you just might be the right human for the job

CUSTOMER SERVICE SPECIALIST WORK SCHEDULE

Since stability is important for animals, little or no absenteeism is extremely important. Our front office hours are 7:00 am to 6:00 pm on M-F, Every other Saturday 8:00 am to 5:00 pm and Sunday for scheduled pick-ups from 4:00 pm - 6:00 pm).

ARE YOU READY TO JOIN OUR PET RESORT TEAM?

If you feel that you would be right for this customer service position working around animals, please fill out our initial 5-minute, mobile-friendly application. We look forward to meeting you

Please NO calls to inquire about the position. Only online applicants that complete the full application process and pass our qualifications will be considered.