Customer Service Representative

6 days ago


San Antonio, Texas, United States Broadway Bank Full time
Job Title: Customer Service Center Representative

At Broadway Bank, we are seeking a highly skilled and customer-focused Customer Service Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide top-notch customer service to our customers through phone, email, and chat support.
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with our sales team to identify opportunities to upsell and cross-sell our products and services.
  • Meet and exceed customer satisfaction targets and quality metrics.
  • Stay up-to-date with our products and services to provide accurate information to customers.
Requirements:
  • 1 year of experience in a customer-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Basic computer skills and proficiency in Microsoft Office.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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