HCM Client Representative

1 month ago

Warrendale, United States CTR Payroll Full time

Do you want to be a part of a family and not just another employee? Are you looking for a friendly work environment where you are recognized for your success and can make a difference? Do you like helping people discover their "aha" moments and creating programs that have an impact on the organization? At CTR, we are focused on providing exceptional customer service to are clients and are passionate about the work we do. We are in search of inspired people who share that passion, take great pride in the organization and work and exemplify a #CTRProud attitude. If this sounds like you, apply today and find out what it means to be #CTRProud.

CTR is seeking a motivated and self-driven HCM Client Representative to join their team. Working in a fast-paced, growing payroll and human capital management technology company, we see this as an opportunity for someone who excels at researching, analyzing and resolving payroll related problems.

  • Respond to customer questions via email and telephone
  • Troubleshoot client issues in CTR's HCM system, isolved
  • Assist clients with payroll processing, tax filing, and compliance issues
  • Assist clients to ensure accurate data input (for new hires, terminations, deductions, garnishments, maintenance changes, etc) and timely submission/processing of payrolls
  • Assist with writing reports for both internal and external purposes
  • Escalate unresolved client issues to Support Manager
  • Manipulate and import client data
  • Adhere to company response and resolution times
  • Maintain client satisfaction and retention
Client Relationship Activities:
  • Participate in client meetings as required
  • Strong customer service is important to succeed in this role
QUALIFICATIONS REQUIRED:
  • 3 to 5 years work experience in Payroll.
  • Proficient with word and excel.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Experience with Report Writers.
  • General Ledger Experience.
  • 401k Experience
  • Advanced client service skills both written an oral.
  • Ability to analyze problems through effective customer interaction and communication.
  • Ability to work under time constraints to ensure deadlines are met.
  • Proven capability in effectively managing and meeting client expectations.
  • Strong self-initiative and highly motivated individual.
  • The ability to work flexible hours may be required.

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