HR Payroll Specialist

Discover a rewarding career at CTR Payroll, where you can make a meaningful impact on our clients' success.

We are a fast-paced and growing payroll and human capital management technology company dedicated to providing exceptional customer service. Our team is passionate about delivering innovative solutions that meet the evolving needs of our clients.

We are seeking an experienced HCM Client Representative to join our dynamic team. As an HCM Client Representative, you will play a critical role in ensuring the seamless execution of our clients' payroll and HR needs.

Your key responsibilities will include:

• Responding to client inquiries via email and telephone
• Troubleshooting client issues within our HCM system, isolved
• Assisting clients with payroll processing, tax filing, and compliance matters
• Maintaining accurate data input for new hires, terminations, deductions, garnishments, and maintenance changes
• Preparing reports for internal and external purposes
• Escalating unresolved client issues to our Support Manager
• Manipulating and importing client data
• Ensuring timely submission and processing of payrolls

Client Relationship Activities:

• Participating in client meetings as required
• Providing strong customer service to maintain client satisfaction and retention

To be successful in this role, you should possess:

• 3-5 years of experience in payroll
• Proficiency in Microsoft Word and Excel

PREFERRED QUALIFICATIONS:

• Experience with Report Writers
• General Ledger Experience
• 401k Experience
• Advanced client service skills both written and oral
• Ability to analyze problems through effective customer interaction and communication
• Ability to work under time constraints to ensure deadlines are met
• Proven capability in effectively managing and meeting client expectations
• Strong self-initiative and highly motivated individual
• The ability to work flexible hours may be required

Salary Estimate: $55,000 - $65,000 per annum, depending on location and experience.