Contact Center Engineer
6 days ago
Overview Contact Center Engineer - Remote - Information Technology Position Highlights : Full-Time, 40 hours Hours: Monday-Friday; 8 a.m. to 5:00 p.m. Location: Remote. Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact. 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. The Contact Center Engineer is responsible for implementing contact center solutions, design, testing, implementation of call flows, IVR's & IVA's, click to call, & chat. Bring a passion for Contact Center Cloud technologies, including Engineering Omni channel voice, chat, fax, SMS, chat bots, and AI platforms. Responsibilities What you will do: Under direct supervision of Information Technology leadership, the EPIC Analyst will be responsible for: Ensures Duly's Five9 IVR, Five9 WFO (QM/WFM) and IVA platforms and related technologies support and elevate a high-performance contact center. Daily proactive testing and system health checks Participate in Service Level Monitoring, System Monitoring, Root Cause Analysis, and continuous improvement efforts Create new and modify existing IVR, IVA, and dialing campaign configurations per requirements Responsible for resolving issues, working with developers and vendors, pulling logs and errors from logs. Create and support advanced automations with the goal of dramatically increasing patient self-service. Run or participate in war room (technical and critical) calls when services and customers are impacted. Participate in infrastructure related activities (Upgrades, Patches, Outages etc.). Administration/Tracking of Five9 IVR and IVA Users, DN's and Licensing Create test plans for QA, releases, upgrades, and disaster recovery Participate in testing, upgrades and deployments ensuring new versions and enhancements are of the highest quality. Implement devops solutions to automate repetitive tasks and perform automated testing. Collaborate with cross-functional teams, including developers, network engineers, project managers, and operations, to ensure successful deployment and integration of IVR and IVA solutions. Business Continuity implementation and regular testing of important customer-facing segments of our Five9 platform and related services Review all new and open incident, service request, and problem tickets and work with team to resolve as well as creating change management tickets for contact center services. Produces well written technical documentation and demonstrates excellent verbal skills as needed for interacting and communicating with agents, management and skilled technical resources. Engaged problem solver who perseveres in challenges through to a swift resolution. Focus on customer success and customer experience during troubleshooting and resolution. Available afterhours for emergency situations Participate in on call rotation, to provide support coverage outside of standard business hours. Coordinate and improve existing call flows based on service metrics and user experience. (Agent and Customer-facing) Qualifications Education: A four-year degree preferred Experience: 6 years of experience with Five9, 8x8, InContact or other similar contact center platforms required. An understanding of Active Directory, security groups, general network and endpoint troubleshooting Be able to perform as a Five9 mentor for our Service Desk technicians Recommend and implement advanced campaign / IVR structure to meet expected customer experiences Work with Internal and External dev teams to support IVR API integrations Certification: Five9 certifications a plus
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Contact Center Engineer
5 days ago
Woodridge, United States Duly Health and Care Full timeOverview Contact Center Engineer - Remote - Information Technology Position Highlights : Full-Time, 40 hours Hours: Monday-Friday; 8 a.m. to 5:00 p.m. Location: Remote. Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider....
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Woodridge, Illinois, United States Eaton Full timeJob SummaryEaton's Electrical Sector is seeking a highly skilled Strategy and Business Development Manager for the Global Data Centers and Distributed IT Segment.This role will support and lead high-priority projects for the Global Data Center and Distributed IT Segment, including assessment of new industry spaces and market adjacencies, development and...
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Woodridge, Illinois, United States Eaton Corporation Full timeJob SummaryEaton's Electrical Sector is seeking a Strategic Business Development Manager to support and lead high-priority projects for the Global Data Centers and Distributed IT Segment.This is an exciting opportunity to partner with segment leaders on strategy, product roadmap, manufacturing footprint, and commercial approaches for global segments/product...
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Regional Sales Manager
1 month ago
Woodridge, Illinois, United States Gerber Plumbing Fixtures Full timeJob Title: Regional Sales ManagerGerber Plumbing Fixtures is seeking a highly motivated and experienced Regional Sales Manager to join our team. As a key member of our sales organization, you will be responsible for managing the wholesale sales activities and channels of sale of our products within an assigned region.Key Responsibilities:Manage and direct...
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Regional Sales Manager
3 weeks ago
Woodridge, United States Gerber Plumbing Fixtures Full timeReporting To: Director of Sales Role Location: Northeast US, preferably Tri-State area (PA/NY/CT) or centrally based Travel: Up to 70% POSITION SUMMARY: This role has overall responsibility for managing the wholesale (trade) sales activities and channels of sale of Gerber products within an assigned region by fostering organic growth from current clients and...
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Regional Sales Manager
3 weeks ago
Woodridge, United States Gerber Plumbing Fixtures Full timeReporting To: Director of Sales Role Location: Northeast US, preferably Tri-State area (PA/NY/CT) or centrally based Travel: Up to 70% POSITION SUMMARY: This role has overall responsibility for managing the wholesale (trade) sales activities and channels of sale of Gerber products within an assigned region by fostering organic growth from current clients and...
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Strategic Sourcing Manager
3 weeks ago
Woodridge, Illinois, United States Inventus Power Full timeJob Title: Director of Strategic Sourcing StrategyAbout Inventus PowerWe are a global leader in advanced battery systems, specializing in designing and manufacturing high-quality, reliable, and innovative power systems for various applications. Based in the US, with a global presence across four continents, we have five manufacturing facilities, three...
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Regional Sales Manager
1 month ago
Woodridge, Illinois, United States Gerber Plumbing Fixtures Full timeJob SummaryAs a Regional Sales Manager at Gerber Plumbing Fixtures, you will be responsible for managing the wholesale sales activities and channels of sale within an assigned region. Your primary goal will be to foster organic growth from current clients and generate favorable awareness for Gerber products in the marketplace.Key Responsibilities Manage and...
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Teachers at Woodridge North KinderCare
5 months ago
Woodridge, United States KinderCare Education Full timeFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...
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Commercial Plumbing Project Manager
2 months ago
Woodridge, United States AMS Industries, Inc. Full timeLocated in our beautiful Woodridge, IL facility. The Project Manager oversees and manages the work of our large-scale mechanical projects throughout the Chicagoland area. This will require an individual that possesses multiple talents: design & engineering, estimating, project management, and entrepreneurial business skills.Duties/Responsibilities:Estimate &...
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Sr. Software Manager-US
3 weeks ago
Woodridge, United States Inventus Power Illinois LLC Full timeAbout Us Inventus Power is a global leader in advanced battery systems that specializes in designing and manufacturing high-quality, reliable, and innovative power systems for a broad range of portable, motive, and stationary applications. We are a US based company headquartered in Woodridge, Illinois and have a global presence that extends across four...
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Java Technical Lead
4 weeks ago
Woodridge, Illinois, United States Motion Recruitment Full timeA leading company in warehouse automation technology is seeking a highly skilled Java Technical Lead to join their team. This role offers a unique opportunity to work on cutting-edge software solutions that power automated distribution centers and e-commerce.As a Java Technical Lead, you will be responsible for leading the development of innovative software...
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Director of Strategic Sourcing Strategy
3 weeks ago
Woodridge, United States Inventus Power Full timeAbout Us Inventus Power is a global leader in advanced battery systems that specializes in designing and manufacturing high-quality, reliable, and innovative power systems for a broad range of portable, motive, and stationary applications. We are a US based company headquartered in Woodridge, Illinois and have a global presence that extends across four...
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Director of Strategic Sourcing Strategy
3 weeks ago
Woodridge, United States Inventus Power Full timeAbout Us Inventus Power is a global leader in advanced battery systems that specializes in designing and manufacturing high-quality, reliable, and innovative power systems for a broad range of portable, motive, and stationary applications. We are a US based company headquartered in Woodridge, Illinois and have a global presence that extends across four...
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Director of Strategic Sourcing Strategy
3 weeks ago
Woodridge, United States Inventus Power Full timeAbout Us Inventus Power is a global leader in advanced battery systems that specializes in designing and manufacturing high-quality, reliable, and innovative power systems for a broad range of portable, motive, and stationary applications. We are a US based company headquartered in Woodridge, Illinois and have a global presence that extends across four...
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Woodridge, Illinois, United States Eaton Full timeJob SummaryEaton is seeking a Senior Sales Manager to lead our IT Distributed Infrastructure business in Chicago, IL. This role involves full leadership of Eaton's Datacenter and IT go-to-market strategy within CDW, with a focus on growing sales through strategic partnerships.Key ResponsibilitiesDevelop and execute comprehensive go-to-market strategies and...
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Senior Project Manager
3 weeks ago
Woodridge, United States RoadSafe Traffic Systems Full timeRoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and...
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Senior Construction Project Manager
2 days ago
Woodridge, United States RoadSafe Traffic Systems Full timeRoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and...
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Director of Strategic Sourcing Strategy
1 month ago
Woodridge, United States Inventus Power Full timeAbout UsInventus Power is a global leader in advanced battery systems that specializes in designing and manufacturing high-quality, reliable, and innovative power systems for a broad range of portable, motive, and stationary applications. We are a US based company headquartered in Woodridge, Illinois and have a global presence that extends across four...
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Territory Sales Manager
2 weeks ago
Woodridge, United States Bray Architects Full timeThis is a singular opportunity to take your sales management career to the next level with Bray International's Commercial Division, a leading provider of electronic control valves and actuators. As Territory Sales Manager, based out of a home office within the state of Michigan, your focus will be maximizing sales in your territory, in two distinct ways....
