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Marketing Coordinator

4 months ago

Monroe, United States Forth Insurance Full time
Summary Directs, monitors, and performs activities related to the marketing of commercial lines accounts through interaction with Producers and Account Executives for appropriate and acceptable underwriting and rating of new business and renewal accounts by performing the following duties.

Duties and Responsibilities include the following.
  • Reviews applications, renewal requests, and endorsements for compliance with underwriting authority and guidelines.
  • Reviews account information with Producer or Account Executive to determine market options.
  • Submits appropriate forms (applications, supplemental applications, loss runs, etc.) to markets for purpose of obtaining quotes.
  • Communicates timely with Producer or Account Executive for additional forms, reports (financial statements, tax statements, etc.) as requested by underwriters in order to acquire quotes.
  • Binds coverages with appropriate carrier/broker underwriters as directed by Producer or Account Executive.
  • Blocks markets to eliminate competitor quoting privileges by timing submissions to underwriters to be first received.
  • Negotiates with underwriters and communicates/obtains requirements to/from Producers or Account Executives.
  • Distributes monthly expiration reports to Account Executives and Producers to monitor upcoming renewal dates.
  • Facilitates renewal marketing process through communications with Producers or Account Executives 180 days prior to renewal date.
  • Develops and maintains relationships with carrier/broker representatives staying abreast of marketing and underwriting developments and trends.
  • Maintains schedule of accounts to be marketed and assigns/distributes to Marketing CSR(s) for efficient and balanced workloads.
  • Continually builds on product knowledge, trends, and new market opportunities.
  • Distributes carrier/broker information as necessary to the Commercial Lines team members, as well as to other agency personnel, as appropriate.
  • Attends and actively participates in Commercial Lines meetings.
  • Reviews, approves and manages PTO schedule for Marketing CSR(s) ensuring proper department coverage at all times.
  • Documents and maintains Marketing Department Procedure Manual; ensures comprehensive communication to Marketing CSR(s) for changes or enhancements; continually monitors for compliance.


Supervisory Responsibilities

Manages one to four employees in the Marketing Department. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Analytical and Design - Collects and researches data; Designs work flows and procedures; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.

Interpersonal Skills/Customer Service - Maintains a high level of confidentiality; Remains open to others' ideas and tries new things; Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.

Oral and Written Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Change Management and Delegation - Communicates changes effectively; Prepares and supports those affected by change; Delegates work assignments.

Leadership and Managing People - Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others; Takes responsibility for subordinates' activities; Develops subordinates' skills and encourages growth; Continually works to improve supervisory skills.

Business Acumen and Cost Consciousness - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Develops and implements cost saving measures.

Diversity and Ethics - Promotes a harassment-free environment; Works with integrity and ethically.

Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment and Motivation - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

Planning/Organizing - Prioritizes and plans work activities; Sets goals and objectives.

Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Adheres to Security Policy and Procedures.

Adaptability and Initiative - Manages competing demands; Able to deal with frequent change; Asks for and offers help when needed.

Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); five or more years' experience with multi-line insurance products and working knowledge of property and casualty insurance markets. One to two years management experience required.

Computer Skills

To perform this job successfully, an individual should have knowledge of computer applications such as the Internet, Outlook, Microsoft Word and Microsoft Excel. Ability to use basic office machines.

Certificates, Licenses, Registrations

Property and casualty insurance license.

Other Skills and Abilities

Knowledge of commercial coverages and forms required.

Customer Service Skills

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bancorp.

Physical Demands

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate. Remote capabilities.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bancorp or its subsidiaries (the Company) shall, in their discretion, modify or adjust the position to meet the Company's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Company's sole discretion.