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Restoration Project Manager

2 months ago

Superior, United States Paul Davis Restoration of Greater MSP and the Northland Full time

Basic Functions:

Educate, Communicate, and Collaborate clients by facilitating their service journey from the first phone call through completion of work.

Responds with urgency and supervises all activities of restoration services specific to commercial and residential projects, including emergency services, contents, and reconstruction.

Schedules projects assigned to successful completion.

Takes ultimate responsibility for anything related to client and project.

The Project Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance.

This Project Manager role is ever evolving, and functions may be added/removed over time.

Basic Requirements:

High School Diploma or equivalent

Associates or bachelor’s degree is desired especially in area of Project Management

Experience in project management and customer service.

Highly Organized and versed in prioritization of tasks.

High level Communicator

High aptitude in Microsoft office suite

Dependable transportation

Appropriate Attire

1 Year Non-Compete on File

Evaluated On:

Net Promoter Score

Cycle Time & Gross Margin Velocity

Invoiced Sales, Closed Revenue, & Margin Revenue vs. quarterly goals.

Performance as rated on the Project Manager Competency Model.

Skill Development versus Annual Skill Development Goals

Performance in alignment with the job description

Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise

Overall Primary Duties:

Work directly with mitigation team to contact client and be on-site within 24 hours whenever possible.

Find and validate client’s needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client’s willingness to recommend us to friends and family when work is complete.

Set expectations with clients regarding the next steps and overall process of a Restoration project. Use applicable company selling documents to validate.

Obtain (where applicable) and ensure collection of all work authorization and other documentation from clients for all services.

Create and communicate the required payment schedule.

Generate and submit client invoices based off agreed upon payment schedule.

Monitor and participate in the collections of all accounts receivables (AR) from Customers and Insurance companies.

Validate and ensure a 3-D scan is completed with Production Coordinator.

Ability to scope, gather required information needed, and work with estimators to complete the final scope of work, including preparing change orders and/or supplements on all projects.

Contour reconstruction work orders in RMS that achieve desired margins goals.

Create and communicate overall project schedule for all services, including when applicable, a pre-construction meeting, communication plan, sequencing, timing, master scheduling, and trades assignments.

Daily monitor & maintain all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS.

Communicate and collaborate with Production Coordinator to schedule PD technicians.

Daily supervise PD technicians & Sub Contractors to ensure daily goals are met that follow the labor & material budgets.

Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).

Coordinates, monitors, and supervises client experience (NPS) on a day-to-day basis.

Maintain communication and build trust with Adjuster throughout each project.

Manage punch list items through to completion, obtain certificate of completion / satisfaction (COC/COS), and collect all final payment from customers.

Deliver job file for closing.

Secondary Duties:

Maintain a strong field presence, while balancing the necessary desk work required for admin. When in doubt, be in the field.

Participate in on call rotation.

Professionally handle and resolve all complaints in a timely fashion.

Secure necessary permits and inspections.

Validate jobsite readiness for upcoming trades including giving direction on necessary materials to have on-site.

Ensure that all Warranty work on an ongoing basis is completed as it arises

Recruit, on-board, and retain necessary levels of sub-contractors and vendors to complete projects in a timely fashion.

Manually work alongside crews as the need arises.

Provide input to other management based on observations from the field

Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.

Share your office365 calendar with your supervisor on an ongoing basis.

Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)

High Level Job Responsibilities Include:

Participate in marketing and business development as the need arises.

Participate in emergency services when an “All Hands-On Deck” scenario arises.

Participate in ongoing problem solving and practicing continuous improvement of the department and company.

Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.

Hours:

This is a full-time position.

Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.

Reward:

Compensation is evaluated on annual basis in quarter 1 of each year after a full year is completed.

Promotions and advancement within the position bring progressively greater challenge, learning & responsibility.

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