Service Coordinator

2 weeks ago


Altamonte Springs, United States InnovaCare Health Full time

Altamonte Physician Group, LLC

Essential Job Functions

  • Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
  • Manages the front desk workflow and communicates with the MA's.
  • Manages the providers schedule daily.
  • Maintains accurate registration by obtaining, recording, and updating personal and financial information.
  • Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
  • Assists patient with intake processes including scanning required documents.
  • Collects patient's financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts). May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
  • Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
  • Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.
  • Manages medical records (maintains, files/scans, prepares for schedule).
  • Ensures all correspondence is scanned and/or filed in timely manner.
  • Processes requests for medical records release and maintains appropriate logs, etc.
  • Performs all other related duties as assigned.
Minimum Required Education, Experience & Skills
  • High school diploma or GED equivalent.
  • Strong customer service focus.
  • Effective written and oral communication skills.
  • Teamwork orientation.
  • Organized and ability to manage competing priorities.
  • Knowledge of medical terminology.
  • Knowledge of ICD-10 and CPT coding.
  • Expert in computer literacy in electronic health record.
  • Ability to react calmly and effectively in emergency situations required.
  • Basic mathematical skills.
  • Safe work practices in a clinic setting.
  • Able to follow through with delegated tasks.


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