Service Coordinator
2 weeks ago
Altamonte Physician Group, LLC
Essential Job Functions
- Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
- Manages the front desk workflow and communicates with the MA's.
- Manages the providers schedule daily.
- Maintains accurate registration by obtaining, recording, and updating personal and financial information.
- Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
- Assists patient with intake processes including scanning required documents.
- Collects patient's financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts). May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
- Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
- Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.
- Manages medical records (maintains, files/scans, prepares for schedule).
- Ensures all correspondence is scanned and/or filed in timely manner.
- Processes requests for medical records release and maintains appropriate logs, etc.
- Performs all other related duties as assigned.
- High school diploma or GED equivalent.
- Strong customer service focus.
- Effective written and oral communication skills.
- Teamwork orientation.
- Organized and ability to manage competing priorities.
- Knowledge of medical terminology.
- Knowledge of ICD-10 and CPT coding.
- Expert in computer literacy in electronic health record.
- Ability to react calmly and effectively in emergency situations required.
- Basic mathematical skills.
- Safe work practices in a clinic setting.
- Able to follow through with delegated tasks.
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