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Customer Service

2 months ago

Brentwood, United States Liverpool Victoria Full time

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**LV= GI Careers / Job Details**

Customer Service - Personal Operations

Brentwood

Reference: GI008064

Closing date: 21st March 2022

Joining our Personal Operations Team, youll be the first point of contact for any broker queries via phone and email. Youll provide a first class, professional, friendly and high quality service; focusing on dealing with technical/underwriting enquiries from brokers and customers. In between calls, you will process a variety of work including account queries, mid-term adjustments, diaries and no claims bonus letters.

We will provide training to support you in obtaining the technical and underwriting knowledge in order to set you up for success.

**Working hours are Monday-Friday 9am-5pm, no weekends or bank holidays. We are offering flexible working so you will be expected to come in to the office for a minimum of 2 days a week. This role may involve working remotely for the time being.**

**The salary being offered for the role is 21,000**

When it comes to our customers and your daily work, nothing is ever too much trouble. Youll love talking to a variety of brokers, customers and other members of LV staff and youll go out of your way to proactively find answers to questions. Wed like you to have good customer service skills and it would be really great if you had some experience in the world of Insurance.

You will have an eagerness to learn and be proactive in your role, as well as experience of working in a busy environment. You will have good organisational skills, be able to work without supervision and be self-motivated, as well as having good IT, numerical and analytical skills.

You will have a good understanding of and ability to assimilate regulatory and compliance requirements. Communication skills are an important aspect of this role as well as the ability to adapt to a changing environment. But mostly, we are looking for someone with a really positive and outgoing attitude to work.

* To provide an exceptional level of customer service in line with the defined business service goals

* Respond to broker and customer needs whilst taking responsibility for the resolution of all enquiries in accordance with agreed underwriting, product and procedural guidelines

* Assist in the underwriting of new and existing personal lines insurance business in accordance with your set level of underwriting authority

* Achieve agreed service, productivity, quality and performance targets in line with business and personal objectives

* Work closely with Product Underwriters to refer and agree actions and, where required, apply terms

* Comply with all internal, regulatory and statutory standards and controls, so that the requirements of the group and regulatory bodies are met

* Take personal ownership for applying TCF within the role and assist in embedding it within the culture of the team

* Play a pro-active part in identifying self development needs in order to achieve personal and business goals and address these through role progression, personal development and training

* NOTE: This role will have 3 different levels which will be supported by a separate role progression framework

This role is a Band B in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do thats why weve put together a benefits package that recognises and rewards a job well done.

**Well give you:**

* 26 days' holiday which increases after two years service to 28 days

* A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)

* An annual bonus scheme based on company and personal performance

* A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

* A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

LV= are an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways.

We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.

Here at LV= we always love to hear from great people, so dont forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

General Insurance

**Customer Service - Personal Operations**

Brentwood