IT Help Desk Analyst

1 week ago

West Palm Beach, United States TooJay's Deli Full time
Description:
About TooJay's

Since 1981 TooJay's Deli has been a fan favorite. With several locations across Florida, we are famous for piled-high sandwiches, hearty portions of homemade comfort foods and made-from-scratch soups, salads and baked goods.

We believe our teams are our most valuable assets. We maintain that commitment by hiring friendly, motivated individuals who make positive contributions to a well-run restaurant. Our teams take pride in creating Simply Great Food and Simply Great Experiences for each guest. We offer our team members steady hours, flexible schedules and growth opportunities.

Job Summary

As an IT Helpdesk Technician, the individual will play a critical role in providing comprehensive technical support to both the corporate office and restaurants, ensuring uninterrupted operations and timely resolution of technical issues. While network administration remains a crucial aspect of the role, the primary focus will be on delivering exceptional IT support services across the organization.
This is a full-time position based at the corporate headquarters, with occasional travel to restaurant locations as needed. The IT Helpdesk Technician will report to the IT Manager/Director and collaborate closely with other members of the IT team to provide essential technical support services and ensure the seamless operation of the network infrastructure. Opportunities for professional development and career advancement within the organization.
Responsibilities:
•Provide level 1 and 2 technical support to corporate office staff, resolving hardware, software, and network-related issues promptly and effectively.
•Act as an escalation point for restaurant IT support, assisting in troubleshooting complex technical issues and coordinating with third-party vendors when necessary.
•Monitor network performance, troubleshoot connectivity issues, and optimize network configurations to ensure reliability and performance across all restaurant locations.
•Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems, to protect corporate and restaurant data.
•Conduct regular backups, implement disaster recovery plans, and ensure data integrity and business continuity across all locations.
•Provide training and support to restaurant staff on IT-related issues, including point-of-sale systems and other technology platforms.
•Assist in diagnosis and resolution of network and telecommunication issues.
•Set up and manage various user accounts, including new hires, terminations, and new group email accounts
•Assist remote users with technical issues using products such as GoToAssist, Pulseway, or Connectwise.
•Assist with handheld devices including iPhone, Android, etc.
•Assist with onboarding of new users.
•Provide maintenance/replacement support for workstations, printers, scanners, switches, and various peripherals including toner replacement.
•Image, configure, and deploy desktops/laptops.
•Provide remote and phone support for Toojay's staff in satellite offices and various locations using remote access tools.
•Document internal procedures and create technical documentation
•Assist in diagnosis and resolution of network and telecommunication issues.
•Assist with implementation and maintenance of network and telecommunication systems.
•Support users' needs within Premier by creating templates, designing reports, and/or working with vendors for system modifications.
•Participate in data collection, such as Medicare quality measures and meaningful use.
•Generate reports as requested by management staff.
•Escalate more complex issues to the IT vendors.
•Perform other duties as required.

Requirements:
Knowledge, Competencies, Physical and Skills Requirements
•Associate degree in computer science, information technology, or related field, or equivalent experience.
•Minimum of 2 years of experience in providing technical support, preferably in a multi-unit retail or restaurant environment.
•Knowledge of Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
•An understanding of networking protocols, including TCP/IP, DNS, DHCP, VPN, and VLANs.
•Experience with network security technologies, such as firewalls, VPNs, and intrusion detection systems.
•Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues promptly and efficiently.
•Strong communication and interpersonal skills with the ability to work effectively with team members, stakeholders, and end-users.
•Ability to prioritize tasks, manage multiple projects simultaneously, and work independently with minimal supervision.
•Relevant certifications, such as Microsoft Certified Systems Administrator (MCSA) or CompTIA A+, are a plus.
•Knowledge of Point of Sale and Restaurant Terminology a plus

Additional Info:
Toojay's is an E-Verify and Equal Opportunity Employer

  • Help Desk Specialist

    4 days ago

    West Palm Beach, United States StevenDouglas Full time

    MUST BE LOCATED IN SOUTH FLORIDA - 5X ON SITE IN WEST PALM BEACH, FL Job description Fast-pace and rewarding working environment. We are looking for a competent first level Help Desk Specialist to provide fast and efficient technical assistance to our agencies users. They will answer queries on basic technical issues and offer advice to solve them. This is a...

  • Help Desk Specialist

    1 week ago

    Palm Beach, United States StevenDouglas Full time

    MUST BE LOCATED IN SOUTH FLORIDA - 5X ON SITE IN WEST PALM BEACH, FL Check out the role overview below If you are confident you have got the right skills and experience, apply today. Job description Fast-pace and rewarding working environment. We are looking for a competent first level Help Desk Specialist to provide fast and efficient technical assistance...

  • Business Client Services Help Desk

    3 hours ago

    West Palm Beach, United States Performance Personnel Full time

    West Palm Beach, FL Order: 968199 Order Type : TempHybrid position in office and remote. Candidate must reside in West Palm Beach area, Florida.Database and Software support, URL Browser based.Must have strong computer software and database troubleshooting skills.Client Space ticket monitoringData CollectionData validation in PrismQuery reports from...

  • Information Technology Help Desk Technician

    2 weeks ago

    West Palm Beach, United States LHH Full time

    LHH Recruitment Solutions is currently seeking an IT Technician to play a crucial role with a recognizable regional branch. This is an on-site position, reporting out of the West Palm Beach office.(Must be within a 30-minute drive radius of West Palm)Responsibilities:Perform routine maintenance and troubleshooting for hardware and software issues.Provide...

  • Information Technology Help Desk Technician

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    West Palm Beach, United States LHH Full time

    LHH Recruitment Solutions is currently seeking an IT Technician to play a crucial role with a recognizable regional branch. This is an on-site position, reporting out of the West Palm Beach office.(Must be within a 30-minute drive radius of West Palm)Responsibilities:Perform routine maintenance and troubleshooting for hardware and software issues.Provide...

  • Information Technology Help Desk Technician

    Found in: Appcast US C2 - 2 weeks ago

    West Palm Beach, United States LHH Full time

    LHH Recruitment Solutions is currently seeking an IT Technician to play a crucial role with a recognizable regional branch. This is an on-site position, reporting out of the West Palm Beach office.(Must be within a 30-minute drive radius of West Palm)Responsibilities:Perform routine maintenance and troubleshooting for hardware and software issues.Provide...

  • Help Desk Support Tech

    4 days ago

    West Valley City, United States KANE Logistics LLC Full time

    The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible to ensure Help Desk, Technical Support, Support, Help, Microsoft, Technician, Manufacturing, Technology

  • Help Desk Administrator

    2 weeks ago

    Virginia Beach, United States Priority Full time

    Job DescriptionJob DescriptionDescription:Role Description:We are seeking a Help Desk Administrator to provide technical assistance and support to our clients and internal staff. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused attitude. The Help Desk Specialist will be responsible for...

  • Desktop Analyst I- Helpdesk

    7 days ago

    West Palm Beach, United States Belcan Full time

    Desktop Analyst I- Helpdesk Job Number: 346721 Category: -Corporate Description: A Desktop Analyst I- Helpdesk job in West Palm Beach, FL is currently available at Belcan. This is a direct position with full-time benefits. As a Desktop Analyst, you will apply your skills by providing technical support for all business products supported to internal users...

  • Front Desk Rep

    1 week ago

    West Palm Beach, United States Red Roof Full time

    ** Front Desk Rep - Full-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002840 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Front Desk Rep

    4 days ago

    West Palm Beach, United States Red Roof Full time

    ** Front Desk Rep - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002841 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • IT Help Desk Technician

    3 days ago

    West Point, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time

    Job DescriptionJob DescriptionThe Help Desk Technician will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work and the organization’s important files and information remain safe and intact. Responsibilities of the role shall include:Ensuring all Thayer-owned IT equipment is...

  • Onsite - Level 1 Help Desk

    4 days ago

    West Hartford, United States Insight Global Full time

    As a Level 1 Help Desk Technician, you will be responsible for providing technical assistance and support to end-users experiencing hardware, software, or network-related issues. Your primary objective will be to diagnose and resolve problems in a timely and professional manner, ensuring minimal disruption to the users' workflow. - Proven experience in a...

  • Category Analyst

    2 weeks ago

    West Palm Beach, United States Topco Associates LLC Full time

    OverviewTopco Associates is currently seeking a Category Analyst to join our Produce Team in West Palm Beach, FL. This position will be a hybrid role, with the successful candidate conducting work in our West Palm Beach office three times per week and virtual twice per week. Topco's mission is to provide solutions for our member owners, regional retailers...

  • Category Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    West Palm Beach, United States Topco Associates LLC Full time

    OverviewTopco Associates is currently seeking a Category Analyst to join our Produce Team in West Palm Beach, FL. This position will be a hybrid role, with the successful candidate conducting work in our West Palm Beach office three times per week and virtual twice per week. Topco's mission is to provide solutions for our member owners, regional retailers...

  • Category Analyst

    Found in: Appcast US C2 - 1 week ago

    West Palm Beach, United States Topco Associates LLC Full time

    OverviewTopco Associates is currently seeking a Category Analyst to join our Produce Team in West Palm Beach, FL. This position will be a hybrid role, with the successful candidate conducting work in our West Palm Beach office three times per week and virtual twice per week. Topco's mission is to provide solutions for our member owners, regional retailers...

  • Credit Analyst

    Found in: Appcast Linkedin GBL C2 - 5 days ago

    Palm Beach, United States Great Elm Capital Management, Inc. Full time

    Experienced Credit Analyst Position Summary:Great Elm Capital Management is seeking an experienced Credit Analyst to support its senior investment team and report to the Head of Research. The individual is expected to provide analysis of various industries and the companies within them and make investment recommendations. Expertise in credit research for...

  • Category Analyst

    Found in: Resume Library US A2 - 1 week ago

    West Palm Beach, Florida, United States Topco Associates Full time

    Overview: Topco Associates is currently seeking a Category Analyst to join our Produce Team in West Palm Beach, FL. This position will be a hybrid role, with the successful candidate conducting work in our West Palm Beach office three times per week and virtual twice per week.   Topco's mission is to provide solutions for our member owners, regional...

  • Epic Cadence Analyst

    1 week ago

    Delray Beach, United States ClinDCast LLC Full time

    Job DescriptionJob DescriptionOur Client is looking for an Epic Cadence Analyst.Consultant needs to have in-depth knowledge of system abilities, applications, and processes to perform effectively as an educator and expert for system users.Knowledge in scheduling and provider templates and/or referrals and prior authorizationsUnderstanding and able to...

  • Front Desk/Health Center Coordinator

    3 weeks ago

    West Palm Beach, United States RELIVE Health Wellington Full time

    Job DescriptionJob DescriptionBenefits/PerksAttractive Compensation PackageGrowth OpportunitiesService Benefits - Varying per LocationTransferable Skill DevelopmentCompany OverviewRELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the...