Onsite - Level 1 Help Desk

3 weeks ago


West Hartford, United States Insight Global Full time

As a Level 1 Help Desk Technician, you will be responsible for providing technical assistance and support to end-users experiencing hardware, software, or network-related issues. Your primary objective will be to diagnose and resolve problems in a timely and professional manner, ensuring minimal disruption to the users' workflow.

- Proven experience in a help desk or technical support role, preferably in a educational environment.
- Provide first-line technical support via phone, email, or in-person for issues related to desktops, laptops, printers, mobile devices, software applications, and basic network connectivity.

- Assist users with password resets, account unlocks, and access management tasks.

- Install, configure, and troubleshoot software applications, operating systems, and peripheral devices.

- Needs to understand how to deploy PC's

- Candidate will be on site 5 days a week and able to commute to University of Hartford


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