Customer Contact Specialist

3 weeks ago


Sioux Falls, United States Vantage Point Solutions Inc Full time

Customer Contact Specialist

Job Summary

The Customer Contact Specialist's role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to take detailed field records of the fiber placement plan and relay information to our Outside Plant Department.

Responsibilities and Duties

Route

and determine fiber placement

Reviewing

permits and ROW

Professional

Communication and Customer Service

Recording

and relaying field record

In

person face-to face interaction with home or business ownersWork is performed in an outside environment

Travel

Qualifications and Skills

Valid

US Driver's license, clean driving record

Ability

to read and understand maps, drawings, and diagrams for fiber construction

Strong

organizational skills

Ability

to work independently under minimal supervision

Must

be able to sit for periods of time and be able to perform physical

activities such as bending, standing, climbing, and walking in

construction areas in excess of 10 hours a day.

Effective

communication skills and the ability to communicate subject matter details.

Understand

and operate technology and applications such as Microsoft Office 360, Smartsheet,

and various devise applications.

Vantage Point is offering full-time positions with benefits and contract positions for these openings. The benefits for full-time positions are as follow:

Health

Insurance

Bonus

401(k)

Paid

Time Off

Life

Insurance

Employee

Stock Ownership Program

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