Customer Experience Specialist

4 weeks ago

Sioux Falls, United States Schulte Subaru Full time

Full-Time Customer Experience Specialist Job Description

Title: Service Receptionist

Reports To: Travis Johnson, Fixed Operations Manager

FLSA Status: Exempt

ABOUT SCHULTE SUBARU

At Schulte Subaru, we are devoted to the idea that every interaction is a chance to make the world a little better. That's why we partner with our local community to make real impacts in the lives around us through kindness and respect. We believe in these things not only because they are good for business, but it's the right thing to do.

Schulte Subaru's commitment to this mission of treating people right is what led to receiving the honor of being 2020 and 2021's Love Promise Retailer of the Year, as well as, the 2021 SD New Car Dealer of the Year.

Beyond this incredible culture, full-time employees at Schulte Subaru enjoy competitive pay and benefits including;

Health, dental and vision insurance Employer paid basic life insurance coverage Voluntary short-term disability, accident, critical illness/cancer insurance Reduced Subaru lease payments for full-time employees Great Life membership provided by Schulte Subaru Generous paid time off and holidays Employee discounts on parts and services Training and development opportunities Subaru Gear and more WORK ENVIRONMENT

At Schulte we believe the employee and customer should feel special every time they walk in our doors. Kindness is not just a word that we use, but it's the way we do business. We show kindness through our commitment to the community, our commitment to going above and beyond to help others, and our commitment to our employees and customers. This position works primarily behind a desk. Physical requirements of this role include:

Ability to sit for extended periods of time

JOB SUMMARY

As a customer experience specialist, you will play an essential role as one of the first interactions a customer has with our service department. The customer experience specialist is responsible for answering all incoming service calls and either scheduling an appointment or forwarding them to the correct service advisor, as well as, greeting guests in a kind, professional manner. You will also responsible for completing other administrative tasks as assigned by their supervisor.

This position is scheduled as follows: M-F 7:15am - 5:30pm

JOB FUNCTIONS AND RESPONSIBILITIES (A TYPICAL DAY)

Answer, screen and forward any incoming service phone calls Schedule service appointments in our online system Maintain quality customer service at all times Answer or refer inquiries of customers in a professional manner and direct them to the correct service advisor, office, or department Check in with customers in the lounge frequently to give service status updates Troubleshoot customer vehicle issues to the best of your ability Make calls on missed appointment reports Keep the customer lounge tidy and snacks/drinks stocked (i.e. coffee machine, popcorn, cookies, etc.) Perform other duties as directed by your supervisor A SUCCESSFUL CANDIDATE HAS...

Customer service experience preferred Attention to detail Organization skills Team oriented mindset and positive attitude

Disclaimer: This job description is not an employment agreement or contract. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Management has the exclusive right to alter this job description at any time without notice. Schulte Subaru is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

Key words - reception, service, customer service, administrative, scheduling, phone, receptionist #J-18808-Ljbffr

  • Customer Experience Specialist

    2 weeks ago

    Sioux Falls, United States CareerBuilder Full time

    Full-Time Customer Experience Specialist Job Description Title: Service Receptionist Reports To: Travis Johnson, Fixed Operations Manager FLSA Status: Exempt ABOUT SCHULTE SUBARU At Schulte Subaru, we are devoted to the idea that every interaction is a chance to make the world a little better. That's why we partner with our local community to make real...

  • Customer Experience Specialist

    5 days ago

    Sioux Falls, South Dakota, United States Schulte Subaru Full time

    Full-Time Customer Experience Specialist Job Description Title: Service Receptionist Reports To: Travis Johnson, Fixed Operations Manager FLSA Status: Exempt ABOUT SCHULTE SUBARUAt Schulte Subaru, we are devoted to the idea that every interaction is a chance to make the world a little better. That's why we partner with our local community to make real...

  • Customer Experience Specialist

    4 weeks ago

    Sioux Falls, United States Schulte Subaru Full time

    Job DescriptionJob DescriptionSalary: Full-Time Customer Experience Specialist Job DescriptionTitle: Service ReceptionistReports To: Travis Johnson, Fixed Operations ManagerFLSA Status: ExemptABOUT SCHULTE SUBARUAt Schulte Subaru, we are devoted to the idea that every interaction is a chance to make the world a little better. That's why we partner with...

  • Customer Experience Specialist

    3 weeks ago

    Sioux Falls, United States Schulte Subaru Full time

    Job DescriptionJob DescriptionSalary: Full-Time Customer Experience Specialist Job DescriptionTitle: Service ReceptionistReports To: Travis Johnson, Fixed Operations ManagerFLSA Status: ExemptABOUT SCHULTE SUBARUAt Schulte Subaru, we are devoted to the idea that every interaction is a chance to make the world a little better. That's why we partner with...

  • Customer Experience Specialist

    4 weeks ago

    Sioux Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    17 hours ago

    Sioux Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    4 weeks ago

    Idaho Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    4 weeks ago

    Twin Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    4 weeks ago

    Twin Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    4 weeks ago

    Wichita Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    3 weeks ago

    Wichita Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    2 hours ago

    Twin Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    4 weeks ago

    Idaho Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    16 hours ago

    Idaho Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Success Specialist

    4 weeks ago

    Sioux Falls, South Dakota, United States SONIFI Health Full time

    SONIFI Solutions prides itself on being the leader in technology solutions for the hospitality and healthcare industries. Today our team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform.We are looking to add a Customer Success Specialist to our team. The Customer Success...

  • Customer Success Specialist

    3 weeks ago

    Sioux Falls, South Dakota, United States SONIFI Health Full time

    SONIFI Solutions prides itself on being the leader in technology solutions for the hospitality and healthcare industries. Today our team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform.We are looking to add a Customer Success Specialist to our team. The Customer Success...

  • Store Customer Service Specialist

    7 days ago

    Sioux Falls, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Customer Contact Specialist

    4 weeks ago

    Sioux Falls, United States Vantage Point Solutions Inc Full time

    Customer Contact Specialist Job Summary The Customer Contact Specialist's role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to take detailed field records of the fiber placement plan and relay information to our Outside...

  • Customer Relations Specialist

    4 weeks ago

    Sioux Falls, United States Valvoline Instant Oil Change Full time

    Geared for the Driven At Fidelity Petroleum Resources, Inc, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. It's our goal to not only serve but to...

  • Customer Relations Specialist

    1 week ago

    Sioux Falls, United States Valvoline Instant Oil Change Full time

    Geared for the Driven   At Fidelity Petroleum Resources, Inc, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. It’s our goal to not only...