Patient Navigation Specialist
2 weeks ago
Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through the use of its proprietary tests, vast data sets, and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes, and lower healthcare costs across all stages of the cancer care continuum. Job Description About the Role: We are looking for a full-time Offsite Phlebotomy Specialist to process OPS and Kit orders. They will be a key member of the fast-paced Client Services Organization. This person will work collaboratively with other Client Services Team members to achieve department goals and work cross-functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health. Responsibilities: Communicate via phone and email with various vendors to arrange Offsite Phlebotomy for patients and assist clients and the sales team in placing kit orders for our tests. Process Offsite Phlebotomy and Kit orders for Guardant products by resolving cases quickly with a high sense of urgency. Build and maintain effective relationships with Offsite Phlebotomy vendors, sales representatives, patients, and internal stakeholders. Participate in territory-specific meetings with the sales and client services associates to define, prioritize, and execute on the business needs. Work in a team environment and contribute to the department and company goals. Keep precise and clear documentation of all communications and follow-up activities. Adhere to Standard Operating Procedures (SOPs) related to Offsite Phlebotomy, Kit orders, and related processes. Assist with triaging emails and faxes if necessary. Enter information and upload documentation into Salesforce.com and LIMS. Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members. Assist with other administrative duties as assigned based on Company needs. Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times. Use problem-solving skills to resolve customer complaints and escalated situations. Demonstrate flexibility and adaptability in a fast-paced dynamic environment. Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary. Qualifications 4-year college degree in Biological Sciences or similar discipline is preferred; high school diploma required. 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech, or healthcare setting is required. Solid experience using Microsoft Office is needed; Salesforce (CRM) experience is a plus. Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies. Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment. Ability to multitask, work with self-discipline, good judgment, and independence is necessary. Demonstrated ability to be an organized, detail-oriented problem solver and manage client/patient facing escalated situations in a professional manner. Flexibility with respect to working hours based on client and company needs. The position is primarily remote, but the ability to travel to Guardant Health offices for trainings and meetings may be required. Bilingual English/Spanish and any additional language is an asset. Additional Information Hybrid Work Model : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. For positions based in Palo Alto, CA, or Redwood City, CA, the hourly range for this full-time position is $24.52 to $33.13. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com. Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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