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Patient Care Coordinator

1 month ago

Palo Alto, United States Insight Global Full time
Job DescriptionJob Description

Day to Day:

 

Patient Care:

  • Prepare essential information, equipment, and supplies for exams
  • Assist physicians with procedure setups and patient examinations.
  • Perform patient care tasks, including vital signs monitoring, rooming, assisting with procedures, administering vaccinations and injections, and conducting necessary tests.
  • Administer medications following approved procedures and after verifying dosage with a licensed professional.
  • Process prescription refill requests according to established practice.
  • Conduct waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, and administer immunizations as needed.
  • Collect and send specimens to appropriate labs for testing per protocol.
  • Assist physicians in maintaining preventive health measures for a panel of patients.
  • Promptly and accurately report and refer patient concerns, symptoms, and reactions to licensed clinic personnel.

Scheduling:

  • Manage patient physician appointments for new and returning patients using the scheduling system.
  • Schedule radiology appointments.

Customer Service:

  • Maintain clean and orderly exam rooms, hallways, and work areas.
  • Respond effectively to inquiries from patients, their relatives, and referring physicians, providing accurate information in a timely manner.
  • Offer information, referrals, and excellent customer service.
  • Act as a patient advocate, coordinator, and liaison for Stanford Health Care within the community.
  • Serve as a non-clinical liaison, concierge, and navigator for referred patients, addressing their needs before, during, or after encounters with Stanford medical facilities.

Clerical Duties:

  • Inform patients about authorizations and collect necessary information.
  • Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers
  • Assures appropriate verifications and authorizations are complete before patient sees provider
  • Assists with all messaging from the patient to the physician in a timely manner.
  • Other:
  • Coordinates with SHC Special Patient Services

 

 

MINMUM QUALIFICATIONS

Education Qualifications

  • High School Diploma or GED equivalent Required
  • Medical Assistant Certificate/Diploma from an approved school /institution or equivalent documented training. Required
  • Knowledge of EPIC
    Front and back-office experience (some hands-on experience)

 

Licenses and Certifications

  • BLS - Basic Life Support required 
  • CMA - Certified or Registered Medical Assistant preferred

 

Experience

  • 1 - 3 years of directly related experience Required