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APT - Assistant Supervisor, Merchandise

3 months ago

San Antonio, United States SeaWorld Parks & Entertainment Full time

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team

What you get to do:

You'll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. You will also:

  • provide and lead team to deliver superior guest service
  • Ensure excellent customer service by responding to customer requirements, expectations, and needs
  • Regularly keeps ambassadors motivated and energized
  • Open and close facility in accordance with established procedures
  • Follow up on daily operational needs and communicate all facility issues as appropriate
  • Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
  • Ensure meal and rest periods are provided to ambassadors as required by Company policy
  • Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
  • Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
  • Monitor safety of ambassadors and merchandise facilities
  • Sign off on customer refunds up to $50.00
  • Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
  • Oher duties as assigned
  • Occasionally assist other locations and areas in the park as needed
What it takes to succeed:
  • At least 18 years of age
  • High school diploma or equivalent
  • Previous Assistant Supervisor experience at a theme park preferred
  • Outgoing, able to provide great guest service and interact favorably with public
  • Ability to self-motivate as well as motivate ambassadors
  • Strong basic math and cash handling skills
  • Basic knowledge of computers with ability to work with Windows-based software
  • Basic knowledge of financial terms for revenue department
  • Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
  • Strong written/verbal communication skills
  • Able to handle multiple tasks in a fast-paced work environment
  • Able to stand, sit and/or walk for prolonged periods of time
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
  • FREE park admission
  • Discounts on park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.
  • Scholarship opportunities
  • Exclusive employee events and giveaways


EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.