Member Service Advisor

3 weeks ago

Lancaster, United States HPA Strategies Full time

We are looking for a detail-oriented and customer-focused individual to join our team as a Remote Member Service Advisor. As a Member Service Advisor, you will be responsible for providing exceptional customer service and support to our valued members, ensuring their needs are met and their problems are resolved in a timely manner. This is a remote position, allowing you to work from the comfort of your own home.

**Responsibilities**:

- Deliver excellent customer service in a remote environment.
- Handle incoming calls and respond to member inquiries, providing accurate and helpful information.
- Resolve member issues by actively listening, identifying the problem, and offering appropriate solutions.
- Process member requests, such as account updates, payments, and cancellations, accurately and efficiently.
- Maintain detailed and accurate records of all interactions with members, ensuring proper documentation.
- Collaborate with other team members to enhance the overall member experience.
- Stay up-to-date with product knowledge and company policies to provide accurate information to members.

**Requirements**:

- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Minimum of 2 years of experience in a customer service role, preferably in a remote or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
- Proficient computer skills and ability to navigate multiple systems simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.

**Benefits**:

- Work remotely from anywhere in the world
- Flexible working hours
- Competitive salary and bonus structure
- Opportunities for career growth and development
- Comprehensive health and wellness benefits package

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