Clinic Patient Access Representative

3 weeks ago

Shakopee, United States Allina Health Full time
Number of Job Openings Available:
1
Date Posted:
June 04, 2024
Department:
62279900 Allina Health Group Shakopee
Shift:
Day (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union
Weekend Rotation:
None
Job Summary:
Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.
Key Position Details:
  • No Weekends
  • 8-hour day shift 830AM-500PM
  • On-Site
  • Benefit eligible
Job Description:

Principle Responsibilities
  • Provides scheduling support and coordination of appointments.
    • Schedules all appointments for services in or outside of the system preferably in person.
    • Coordinates other services needed, medical records and other pertinent information including patient education materials.
  • Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
    • Facilitates requests for billing related items such as price estimates or itemized statements.
    • Processes all incoming calls and correspondence regarding billing issues and service questions.
  • Provides first resolution regarding patient complaints.
    • Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
    • Assists with patient account adjustments such as updating patient demographics and insurance information.
    • Responds to billing and quality of care issues, complaints, or concerns.
    • Documents all contacts with patients or clients as needed.
  • May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
    • Other duties as assigned.
Job Requirements
  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • 0 to 2 years of experience in a Clinic Office Specialist role required or
  • 2 to 5 years of experience as a medical receptionist or customer service position required and
  • 2 to 5 years of basic medical terminology experience required and
  • 0 to 2 years of previous scheduling experience with electronic medical record preferred
  • Medical Reception or equivalent program preferred


Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

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