Clinic Patient Access Representative

4 weeks ago

Shakopee, Minnesota, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

June 04, 2024

Department:

Allina Health Group Shakopee

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

None

Job Summary:

Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.

Key Position Details:

  • No Weekends
  • 8-hour day shift 830AM-500PM
  • On-Site
  • Benefit eligible

Job Description:

Principle Responsibilities

  • Provides scheduling support and coordination of appointments.
    • Schedules all appointments for services in or outside of the system preferably in person.
    • Coordinates other services needed, medical records and other pertinent information including patient education materials.
  • Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
    • Facilitates requests for billing related items such as price estimates or itemized statements.
    • Processes all incoming calls and correspondence regarding billing issues and service questions.
  • Provides first resolution regarding patient complaints.
    • Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
    • Assists with patient account adjustments such as updating patient demographics and insurance information.
    • Responds to billing and quality of care issues, complaints, or concerns.
    • Documents all contacts with patients or clients as needed.
  • May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
    • Other duties as assigned.

Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • 0 to 2 years of experience in a Clinic Office Specialist role required or
  • 2 to 5 years of experience as a medical receptionist or customer service position required and
  • 2 to 5 years of basic medical terminology experience required and
  • 0 to 2 years of previous scheduling experience with electronic medical record preferred
  • Medical Reception or equivalent program preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

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