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Patient Access Representative Associate

4 months ago

Shakopee, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

May 31, 2024

Department:

46086600 Southbridge Urgent Care

Shift:

Day/Evening (United States of America)

Shift Length:

Variable shift length

Hours Per Week:

30

Union Contract:

Non-Union

Weekend Rotation:

Every Other

Job Summary:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

  • .75 FTE (60-hours per 2-week pay period)
  • 4-, 8-, or 12-hour day/evening shift
  • Every other weekend rotation
  • Full-Time Benefit-eligible position.

Job Description:

Principle Responsibilities

  • Greets and welcomes patient in person.
    • Collects demographic and insurance information.
    • Checks in or interviews patient to complete appropriate paperwork.
    • Directs patient to their appointment or procedure.
    • May assist in scheduling add-on appointments.
  • Verifies eligibility and benefits information for payers and interprets results.
    • Obtains signatures from patients as needed.
    • Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
  • Uses resources, tools and procedures to complete accounts in assigned work queues.
  • Assists patient in completion of request for information forms and submits to appropriate department.
    • May gather medical record information from all departments for collection.
    • May mentor new staff.
    • Other duties as assigned.


Job Requirements

  • Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • 0 to 2 years of customer service experience required and
  • 0 to 2 years of general office experience required and
  • 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook required and
  • 0 to 2 years of knowledge of the components of revenue cycle and health care insurance preferred


Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently


Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.