Mobility Specialist

2 weeks ago


Chicago, United States The Hertz Corporation Full time

The Hertz Corporation - Mobility Specialist - Chicago, Illinois The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will facilitate the fastest, easiest, and most valued rental car experience for Lyft and/or Uber drivers. Salary: $16.25/hour Responsibilities: Ensure optimal operational efficiencies to provide customers the best rental car experience. Assist in creating rental car reservations, processing rentals, and providing clean and safe vehicles to customers. Address various post-rental inquiries involving the rental and billing process. Work in a fast-paced environment while providing helpful customer service that enhances the customer’s rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities by actively soliciting business after customer inquiries and overcoming objections. Ensure vehicles are prepared for customer pick-up, including checking for damage, cleaning the interior and exterior, filling gasoline tanks, and checking fluid levels. Professional Experience: Ability to work in a fast-paced environment with a variety of tasks. Demonstrate professionalism, enthusiasm, and outstanding communication skills. Strong time management and organizational skills. Computer literate and detail-oriented. Must have a valid driver's license with an acceptable driving record. Knowledge: Customer service resolution practices. Sales management/coaching ability. Skills: Good written and oral communication skills. Ability to work flexible shifts including weekends and holidays and work overtime as required. Willingness to work outdoors in all weather conditions. Ability to stand for long periods of time. Fluency in English; candidates fluent in other languages are encouraged to apply. Company Overview: The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 locations worldwide. The Hertz brand is one of the most recognized in the vehicle rental industry. US EEO STATEMENT: At Hertz, we champion and celebrate a culture of diversity and inclusion, promoting employment and advancement opportunities for all individuals. #J-18808-Ljbffr



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