Customer Care Specialist I

4 days ago

Euless, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The position of Customer Care Specialist I entails being the primary customer support for our contact-center. Success in this position requires that the CCS I is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim's products and services. The CCS I is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CCS I to be confident in both the knowledge of the business as well as Manheim's product offerings.

General Responsibilities:

  • The CCS I will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem solving by the CCS I, by consulting with dealers and educating them about Manheim and ancillary partners.
  • Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
  • May work across other departments to train on resolving different client issues.
  • The CCS I will provide responsive, timely telephone, chat and email support. The CCS I shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
  • The CCS I will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.
Qualifications:

Minimum
  • High School Diploma/GED
  • Generally, less than 2 years of experience
Preferred
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology, internet, email
  • Excellent oral and written communication skills, particularly in a phone or email context,
  • Experience working in a contact center metrics-driven environment
  • Strong communication skills and basic computer knowledge
  • Ability to operate under tight pressure
  • Experience working in the automotive industry


Schedule - must have flexibility to work evenings, weekends, and holidays as required

Work Environment:

Occasional exposure to fumes, odors, and weather conditions.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  • Customer Service Specialist

    1 week ago

    Euless, Texas, United States Total Wine & More Full time

    Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a strong desire to learn and grow with a dynamic and forward-thinking company? If so, we encourage you to apply for the Customer Service Specialist role at Total Wine & More!As a Customer Service Specialist, you will play a key role in creating a...

  • Customer Care Specialist II

    4 weeks ago

    Euless, United States Cox Communications Full time

    Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated...

  • Dedicated Customer Experience Specialist

    4 days ago

    Euless, Texas, United States Seasoned Full time

    Job SummaryWe are seeking a highly motivated and experienced Dedicated Customer Experience Specialist to join our team at Seasoned.Key ResponsibilitiesDeliver exceptional customer experiences, providing personalized service to ensure complete satisfaction.Suggest and recommend menu items, using creative and engaging approaches to upsell and promote seasonal...

  • Customer Experience Specialist

    1 week ago

    Euless, Texas, United States Raising Cane's Full time

    **Join Our Dynamic Team**Raising Cane's is a leading fast-food restaurant chain that prides itself on delivering exceptional customer experiences. We're currently seeking a skilled Cashier to join our morning shift team.**Key Responsibilities**As a Customer Experience Specialist, you'll be responsible for ensuring seamless interactions between our customers...

  • Compassionate Home Health Care Professional

    1 week ago

    Euless, Texas, United States BrightStar Care Full time

    OverviewBrightStar Care is a renowned provider of home health care services, dedicated to delivering exceptional support to individuals in need. Our commitment to a higher standard sets us apart from the rest.Job Summary:We are seeking a compassionate and reliable Caregiver/CNA to join our team of professionals. As a trusted caregiver, you will provide...

  • Nurse Care Specialist

    1 week ago

    Euless, Texas, United States Volunteers of America - Texas Full time

    Make a difference in the lives of individuals with intellectual and developmental disabilities as a Nurse Care Specialist at Volunteers of America - Texas.Company OverviewWe are a nonprofit organization dedicated to providing support services for those in need. Our team is passionate about making a positive impact in our community, and we invite you to join...

  • Medical Care Specialist

    1 week ago

    Euless, Texas, United States Volunteers of America Full time

    Transform lives as a compassionate Medical Care Specialist with Volunteers of America in Dallas-Fort Worth, Texas. Enjoy a fulfilling career where you make a real difference.Salary: $70,000 per yearAbout Us: At Volunteers of America, we're dedicated to empowering individuals with intellectual and developmental disabilities to live their best lives. Our team...

  • Nurse Care Specialist

    4 days ago

    Euless, Texas, United States Volunteers of America Full time

    Are you passionate about delivering exceptional patient care and making a meaningful difference in the lives of individuals with intellectual and developmental disabilities?About the RoleWe are seeking a compassionate and dedicated Registered Nurse to join our team at Volunteers of America - Texas. As a Nurse Care Specialist, you will play a vital role in...

  • Customer Experience Specialist

    1 week ago

    Euless, Texas, United States Raising Cane's Chicken Fingers Full time

    As a valued member of our Raising Cane's Chicken Fingers team, the Customer Service Associate plays a pivotal role in delivering exceptional customer experiences.Salary and BenefitsThe estimated annual salary for this position is $26,000 - $32,400, with opportunities for growth and advancement within the company.Job DescriptionIn this role, you will be...

  • Veterinary Care Specialist

    3 weeks ago

    Euless, Texas, United States Banfield Pet Hospital Full time

    We're Banfield, a leading veterinary care practice dedicated to providing high-quality preventive care and treatment for pets.As a Licensed Veterinary Technician, you'll play a vital role in our mission by working closely with our team to deliver exceptional patient care.Here's what you can expect:Key Responsibilities:Provide furry, feathered, and scaled...

  • RN Wound Care

    2 months ago

    Euless, United States Medical City Dallas Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our RN Wound Care opening with Medical City Dallas today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsMedical City Dallas, offers a total rewards package that supports the health, life, career...

  • Behavioral Therapist

    1 week ago

    Euless, Texas, United States Action Behavior Centers Full time

    Company OverviewAction Behavior Centers is a premier provider of ABA therapy for children with Autism Spectrum Disorder. We pride ourselves on our responsive and supportive company culture, offering small caseloads, generous paid time off, and a wealth of benefits and perks.Estimated Salary: $60,000 - $80,000 per yearJob DescriptionWe are seeking a highly...

  • Dining Staff Specialist

    6 days ago

    Euless, Texas, United States SGA Talent Full time

    At SGA Talent, we are seeking a highly skilled and dedicated Dining Staff Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service in a fast-paced food service environment.About the RoleWe are looking for a friendly and outgoing individual who can work well under pressure to...

  • Autism Specialist

    1 week ago

    Euless, Texas, United States Action Behavior Centers Full time

    Exciting Opportunity for Autism Specialists">We are seeking highly skilled and compassionate Autism Specialists to join our team at Action Behavior Centers. As a leading provider of Applied Behavior Analysis (ABA) therapy, we offer a dynamic and supportive work environment that fosters growth and development.">About the Role">As an Autism Specialist, you...

  • Creative Event Specialist

    1 week ago

    Euless, Texas, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled and creative Event Specialist to join our team at Michaels Stores. As an Event Specialist, you will be responsible for planning, coordinating, and facilitating events within our stores to provide a stress-free, fun, and engaging experience for our guests.About the RoleIn this role, you will engage with clients of...

  • Collision Repair Specialist

    4 days ago

    Euless, Texas, United States JOE HUDSON'S COLLISION CENTER Full time

    Job SummaryWe are seeking a skilled Collision Repair Specialist to join our team at Joe Hudson's Collision Center in Euless, TX. This is an excellent opportunity for a professional with experience in auto body repair to take their career to the next level.About the RoleThe successful candidate will be responsible for performing high-quality collision...

  • Call Center Agent

    2 months ago

    Euless, United States Texas Joint Institute Full time

    Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Office Specialist opening with Texas Joint Institute today and find out what it truly means to be a part of the HCA Healthcare team. Benefits Texas Joint Institute, offers a total rewards package that supports the...

  • Accounts Payable Specialist

    1 week ago

    Euless, Texas, United States MSCCN Full time

    At MSCCN, we're seeking a highly skilled Accounts Payable Specialist to join our team. This is a fantastic opportunity for someone looking to take their career to the next level in a dynamic and rapidly growing company.About the RoleWe're looking for an experienced professional with a strong background in accounts payable processing to manage our daily...

  • Collision Repair Specialist

    1 week ago

    Euless, Texas, United States Maaco Coliision Repair and Auto Paint Full time

    Job OverviewThe Collision Repair Specialist - Estimator plays a crucial role in our team, responsible for damage analysis and developing repair plans using computerized estimating systems.Key ResponsibilitiesPerform thorough vehicle inspections to identify primary and secondary damageUtilize CCC1 estimating software and AllData to create accurate repair...

  • Maintenance Specialist

    3 days ago

    Euless, United States Dominium Management Services, LLC Full time

    Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality,...