Creative Event Specialist
1 week ago
Job Summary
We are seeking a highly skilled and creative Event Specialist to join our team at Michaels Stores. As an Event Specialist, you will be responsible for planning, coordinating, and facilitating events within our stores to provide a stress-free, fun, and engaging experience for our guests.
About the Role
In this role, you will engage with clients of all ages by creating an environment of fun and creativity. You will demonstrate and instruct party participants in the completion of craft projects, perform face painting, and other activities. Additionally, you will facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
Key Responsibilities
- Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting, and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
Additional Duties
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck un-load, stocking, and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
Requirements
- Energetic and enthusiastic personality
- The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers
- Excellent people skills
- Experience working with children and children's events
- Good communication skills, including written, verbal, and nonverbal communication as well as listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience required
Estimated Salary
$45,000 - $60,000 per year
Benefits
We offer a competitive salary, generous employee discounts, paid time off, tuition assistance, and much more. For more information, visit mikbenefits.com.
About Michaels
Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.
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