Technical Support Engineer

4 weeks ago

Foxborough, United States Thrive Networks Full time

Will work from Foxborough office 3x per week

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE Position Overview

The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.

Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.

Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients. Responsibilities

Ability to handle diverse computing environments in a wide cross section of business clients Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause Sets client expectations appropriately throughout the troubleshooting process Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents Monitor the Remote Service Center (RSC) Service Board for newly created service tickets

Prioritize tickets created Follow Thrives’ best practices for escalating tickets to Tier 2 engineers

Communicate steps taken during troubleshooting and resolutions through clear non-technical communication Demonstrate the correct level of urgency while resolving client incidents Resolution of incidents/requests related to, but not limited to the following:

Mail Application/Office 365 issues Client/Server Connectivity issues (per SOP) Time Sensitive and VIP Workstation incidents File Restores Remote Access incidents (Citrix and Terminal Services) Password Resets Networked Printer Issues

Requirements

Bachelor’s Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 2-4+ years desktop support experience Knowledge of mobile device configurations and troubleshooting Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations Experience troubleshooting workstation hardware issues Knowledge and experience with Active Directory Ability to articulate technical information and convey to non-technical people Passionate about delivering excellent customer service Must be able to work effectively in a team environment as well as alone Excellent written and oral communication skills Willingness to travel if needed to clients in the Greater Boston area Other Preferred Technical Knowledge

In depth knowledge of Windows OS (7, 8.1, 10, etc.) Experience with Windows Server Experience with monitoring and remote management tools Experience with Apple OS Experience with VMWare Preferred Certification

CompTIA Net + Microsoft: MCP/MCITP/MCSA

#J-18808-Ljbffr

  • Technical Support Engineer

    2 months ago

    Foxborough, United States Thrive Full time

    Will work from Foxborough office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our...

  • Technical Support Engineer

    2 months ago

    Foxborough, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Foxborough office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services...

  • Technical Support Engineer

    1 week ago

    Foxborough, United States Thrive Full time

    Will work from Foxborough office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our...

  • Technical Support Engineer

    1 week ago

    Foxborough, United States Thrive Full time

    Will work from Foxborough office 3x per week!About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our...

  • Technical Support Engineer

    2 days ago

    Foxborough, United States Thrive Full time

    Will work from Foxborough office 3x per week!About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our...

  • Technical Support Engineer

    7 days ago

    Foxborough, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Foxborough office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services...

  • Customer Support Engineer 1

    3 weeks ago

    Foxborough, United States Schneider Electric Full time

    Job overview Onsite Foxboro MA Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution. Conducts a line of questioning that identifies the product problem while minimizing customer anxiety and...

  • Customer Support Engineer 1

    3 weeks ago

    Foxborough (Foxboro), United States Schneider Electric Full time

    Job overview Onsite Foxboro MA Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution. Conducts a line of questioning that identifies the product problem while minimizing customer anxiety and...

  • Customer Support Engineer 1

    3 weeks ago

    Foxborough (Foxboro), United States Schneider Electric Full time

    Job overview Onsite Foxboro MA Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution. Conducts a line of questioning that identifies the product problem while minimizing customer anxiety and...

  • Customer Support Engineer 1

    1 week ago

    Foxborough (Foxboro), United States Schneider Electric Full time

    Job overview Onsite Foxboro MA Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution. Conducts a line of questioning that identifies the product problem while minimizing customer anxiety and...

  • Senior IT/OT Engineer

    2 weeks ago

    Foxborough, United States Stellix Global Services Full time

    Job DescriptionJob DescriptionAbout Stellix Global Services? We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite...

  • Senior IT/OT Engineer

    1 week ago

    Foxborough, United States Stellix Global Services Full time

    Job DescriptionJob DescriptionAbout Stellix Global Services? We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite...

  • Senior IT/OT Engineer

    7 days ago

    Foxborough, United States Stellix Global Services Full time

    Job DescriptionJob DescriptionAbout Stellix Global Services? We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite...

  • Senior Automation Engineer

    2 weeks ago

    Foxborough, United States Stellix Group Full time

    Career Opportunities with Stellix Global Services A great place to work. We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships,...

  • Senior Process Engineer

    1 week ago

    Foxborough, Massachusetts, United States Michael Page Full time

    About Our Client My client is a global leader in specialty materials manufacturing. This company has a presence in over a dozen countries and is the leading global supplier for specific markets. This company has excellent employee retention as they offer competitive pay, great benefits, and support for their employees. Job Description Reporting directly into...

  • Senior Process Engineer

    2 weeks ago

    Foxborough, Massachusetts, United States Michael Page Full time

    About Our Client My client is a global leader in specialty materials manufacturing. This company has a presence in over a dozen countries and is the leading global supplier for specific markets. This company has excellent employee retention as they offer competitive pay, great benefits, and support for their employees. Job Description Reporting directly into...

  • Senior Automation Engineer

    2 weeks ago

    Foxborough, United States Stellix Global Services Full time

    Job DescriptionJob DescriptionAbout Stellix Global ServicesWe collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you...

  • Senior Automation Engineer

    2 weeks ago

    Foxborough, United States Stellix Global Services Full time

    Job DescriptionJob DescriptionAbout Stellix Global ServicesWe collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you...

  • Senior Automation Engineer

    7 days ago

    Foxborough, United States Stellix Global Services Full time

    Job DescriptionJob DescriptionAbout Stellix Global ServicesWe collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you...

  • Senior Automation Engineer

    14 hours ago

    Foxborough, United States Stellix Global Services Full time

    Job DescriptionJob DescriptionAbout Stellix Global ServicesWe collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you...