Customer Support Engineer 1

1 month ago

Foxborough Foxboro, United States Schneider Electric Full time

Job overview

Onsite Foxboro MA

Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution. Conducts a line of questioning that identifies the product problem while minimizing customer anxiety and increasing customer satisfaction. Coordinates software installations, upgrades and revisions. May perform maintenance and servicing of various products, on a limited basis. Conducts performance analysis and tuning. Analyzes performance reports for assigned areas and/or products. Prioritizing solutions according to customer schedules and downtime costs. Reports performance trends/problems to management, recommending resolutions, if necessary. Implements corrective action, either

directly or through other service personnel. Develops tools for evaluating product performance or to improve the servicing function. Participates in the review of technical product documentation to ensure that consistent, accurate and appropriate information is provided, recommending corrections, additions, or improvements, as required. May develop maintenance

plans and schedules for assigned area. Participates in new/revised product development reviews to ensure proper serviceability in the product design. Establishes and maintains procedures for the purpose of implementing revisions, retrofits, and expansions in the field. Participates in development, revision, and implementation of service training plans and programs. Researches various company literature and checks it against current servicing

information for validity and accuracy. Initiates corrective action when necessary. Prepares and conducts technical reports and presentations as needed. Participates in the development, revision, and implementation of service training plans and programs. May direct the activities of other service personnel. Limited travel.


Job Requirement:

  • College Degree in engineering, computer science or related discipline preferred
  • Will consider technical experience in lieu of a college degree
  • Basic understanding electrical and fluid control systems
  • Typically requires a minimum of 2 years of related experience
  • Basic computer skills as well as familiarity with Microsoft Office applications
  • Excellent communication skills required
  • Exposure/Experience in Process automation and/or process instrumentation is desired

Duties:

  • Client support via Email and Telephone for our industrial measurement instrumentation
  • Understanding and troubleshooting instrumentation configuration and calibration issues
  • Assisting clients with their installation questions and/or issues
  • Interacting and consulting with various team members when needed
  • Assisting clients and sales force in selecting industrial measurement equipment

  • Customer Support Engineer 1

    1 week ago

    Foxborough, United States Schneider Electric Full time

    Job overview Onsite Foxboro MA Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution. Conducts a line of questioning that identifies the product problem while minimizing customer anxiety and...

  • Senior Firmware Engineer

    1 week ago

    Foxborough (Foxboro), United States Integration International Inc. Full time

    Job Description:The Senior Firmware Engineer will be part of a multi-functional design environment with individual responsibility in the following areas:* Expand and modify existing firmware to meet marketing requirements* Performs development (coding and/or testing) of a part of an embedded software solution use an IDE* Effective use and adherence to...

  • Sr. Firmware Engineer

    1 week ago

    Foxborough (Foxboro), United States Motion Recruitment Full time

    Our client is seeking a Senior Firmware Engineer located in Foxboro, MA (preferred).Hybrid (50/50) out of Foxboro, MAPossible temp to hireTravel: As needed Maximum 20%The Senior Firmware Engineer will be part of a multi-functional design environment with individual responsibility in the following areas:• Expand and modify existing firmware to meet...

  • Storage Engineer

    1 month ago

    Foxborough (Foxboro), United States Maverick Technology Partners Full time

    Proficiency in managing and administering with a Minimum of 5 years of experience in storage engineering, with a focus on Isilon, PowerStore, Power Protect and VxRail Strong understanding of storage protocols and technologies such as NFS, SMB, iSCSI, RAID, and replication. Experience with storage virtualization, clustering, and data protection techniques....

  • Technical Support Engineer

    1 month ago

    Foxborough, United States Thrive Full time

    Will work from Foxborough office 3x per week!About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our...

  • Technical Support Engineer

    3 weeks ago

    Foxborough, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Foxborough office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services...

  • Technical Support Engineer

    4 weeks ago

    Foxborough, United States Thrive Full time

    Will work from Foxborough office 3x per week!About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our...

  • Technical Support Engineer

    4 weeks ago

    Foxborough, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from Foxborough office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services...

  • SDET Engineer

    1 week ago

    Foxborough (Foxboro), United States Motion Recruitment Full time

    Our client, a large electrical supply company, is looking to hire and SDET Engineer to join their team in Foxboro, MA!***This role starts as a 1 year contract and could extend or convert FTE after***Key Responsibilities:• Develop and Maintain Test Equipment: Design, build, and maintain test equipment for manufacturing and release processes.• Firmware...

  • Engineer

    1 week ago

    Foxborough, United States Motion Recruitment Full time

    Our client is seeking a Senior Firmware Engineer located in Foxboro, MA (preferred). Hybrid (50/50) out of Foxboro, MA Possible temp to hire Travel: As needed Maximum 20% The Senior Firmware Engineer will be part of a multi-functional design environment with individual responsibility in the following areas: • Expand and modify existing firmware to meet...

  • Engineer

    1 week ago

    Foxborough, Massachusetts, United States Motion Recruitment Full time

    Our client is seeking a Senior Firmware Engineer located in Foxboro, MA (preferred).Hybrid (50/50) out of Foxboro, MAPossible temp to hireTravel: As needed Maximum 20%The Senior Firmware Engineer will be part of a multi-functional design environment with individual responsibility in the following areas: Expand and modify existing firmware to meet marketing...

  • Software Quality Assurance Engineer

    2 months ago

    Foxborough (Foxboro), United States ConnectPay Payroll Services Full time

    ConnectPay USA is seeking a software quality assurance analyst who will analyze, test and implement software quality assurance systems and procedures to support ConnectPay's software application releases.Requirements:Work with developers on web-reporting platform and provide ongoing assistance and education on QA testing methodologies, systems, processes and...

  • Software Developer in Test

    1 week ago

    Foxborough (Foxboro), United States TMC USA Employeneurship Full time

    Your challenges? We are looking for an experienced Software Development Engineer in Test to be part of a multifunctional design environment with individual responsibility in the following areas:| What do we expect from you? We are seeking a skilled Software Development Engineer in Test (SDET) with a focus on Electrical IoT devices, relay monitors, and...

  • Product Manager

    1 month ago

    Foxborough (Foxboro), United States Dorel Juvenile Full time

    We are looking for a Product Manager to join our Juvenile Consumer Product Management team in Foxboro, MA. This is a hybrid position and will work onsite 3 days a week in MA.The Product Manager is responsible for short/mid-term development of the product roadmap with a view to increase its market share and contribution to sales and margin. Responsibilities...

  • Project Manager

    1 month ago

    Foxborough (Foxboro), United States The Davis Companies Full time

    NO C2C. US Citizen or Green Card ONLYDo you come from a DoD background and want to work with cutting-edge technology/robotics?We are seeking a Project Manager in a Contract to Hire role south of Boston.Responsibilities:Support the Program Manager with the creation of program plans including the development of Work Breakdown Structure (WBS) and Integrated...

  • Senior Automation Engineer

    4 weeks ago

    Foxborough, United States Stellix Global Services Full time

    Job DescriptionJob DescriptionAbout Stellix Global ServicesWe collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you...

  • Senior Automation Engineer

    4 weeks ago

    Foxborough, United States Stellix Global Services Full time

    Job DescriptionJob DescriptionAbout Stellix Global ServicesWe collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you...

  • Senior Firmware Engineer

    1 week ago

    Foxborough, United States Integration International Inc. Full time

    Job Description:The Senior Firmware Engineer will be part of a multi-functional design environment with individual responsibility in the following areas:* Expand and modify existing firmware to meet marketing requirements* Performs development (coding and/or testing) of a part of an embedded software solution use an IDE* Effective use and adherence to...

  • Sr. Firmware Engineer

    1 week ago

    Foxborough, United States Motion Recruitment Full time

    Our client is seeking a Senior Firmware Engineer located in Foxboro, MA (preferred).Hybrid (50/50) out of Foxboro, MAPossible temp to hireTravel: As needed Maximum 20%The Senior Firmware Engineer will be part of a multi-functional design environment with individual responsibility in the following areas:• Expand and modify existing firmware to meet...

  • Quality Engineer

    1 month ago

    Foxborough, Massachusetts, United States Michael Page Full time

    About Our Client Our client has been a leading provider of innovative packaging solutions since the early 1990s. They are known for their commitment to product integrity, excellent customer service, sustainability, and quick market response. Specializing in packaging and storage solutions for the food industry, they offer a comprehensive range of products...