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Escrow Branch Manager

4 months ago

Seattle, United States Redfin Full time

Escrow Branch Manager - Seattle page is loaded **Escrow Branch Manager - Seattle**

**Escrow Branch Manager - Seattle**

locationsWA - SeattleWA - Everett (Contractor Only Location)WA - EverettWA - North SeattleWA - Federal Way time typeFull time posted onPosted Today job requisition id47089 Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.

As an Escrow Branch Manager you are responsible for growing and maintaining exceptional title state teams, resulting in happy employees and delighted customers. You will also serve as the point-person for state-specific expertise. You will report to the Sr. Manager of Title Operations and will oversee a team of Escrow Officers, Escrow Assistants, Closing Document Specialists and more.

**What youll do in this role:**

* Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents, Clients, and vendors on every file from start to finish.

* Work closely with Redfin Market Managers and the Sales & Marketing team to achieve growth rates and targets for your market by soliciting feedback and identifying opportunities for growth.

* Be the subject-matter expert for state-specific issues. You will work cross-departmentally in providing title guidance to not only your team, but other departments as needed. You will also serve as the primary contact for escalated market issues.

* Youll work alongside the Sr. Manager of Title Operations to plan, communicate, and implement new team policies and procedures that will continue to allow Title to scale.

* Monitor compliance across files which includes regular auditing to problem-solve and course-correct as needed. Review key reports, analyze data and make data-driven decisions for your state team.

**Who you are:**

* A unique combination of organization and attention to detail: The overwhelming seems manageable, you commit to looking for things that are out of place and you get more done in less time

* A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations

* Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner

* Tech-savvy: You're comfortable with technology and learn new programs quickly

* A fun, caring, and humble attitude: We all work hard, but it's important to have a good time, look out for each other, and pitch in wherever needed

**What we are looking for:**

* 3 + years of experience in title industry and/ or leadership

* Experience with Qualia preferred but not required

* Familiar with all areas in the title and escrow process from start to finish

This position will be a hybrid role with a mix of in-office and remote work reporting to our Seattle Office. Technical equipment will be provided and training will be conducted virtually.

**What We Offer:**

* An open, entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.

* Competitive compensation packages

* Generous benefits, including paid vacation, medical, dental, and vision insurance, fully paid family leave, and more

* Amazingly smart and fun teammates and a management team invested in your growth and success.

*Title Forward is an Equal Opportunity Employer*

To ensure the health and safety of our workforce, customers and third parties, Redfin conducts background screening after making conditional offers for employment. All screening is conducted consistent with Equal Employment Opportunity Commission guidance and state and local Fair Chance Act guidance, and Redfin encourages applications from, and fully considers, qualified applicants with criminal record histories.