Customer Support Representative

7 days ago


Milwaukee, United States ECP Full time

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

As a Customer Support Representative, you will provide customer service over the phone, through email, and ECP's ticketing system via remote connection.

  • Provide support to ECP's end users as the first point of contact for questions, troubleshooting, and any issues that may arise
  • Follow best practices for resolving tickets with customers by:
    • Clarifying the customer's reason for a support request
    • Determining the cause of any problems
    • Selecting and explaining the best solution to solve the problem
    • Expediting correction or adjustment
    • Following up to ensure resolution
  • Maintain customer records by updating account information in HubSpot
  • Follow best practices for documentation in ECP's ticketing system
  • Contribute to company-wide initiatives such as adopting new technologies, updating product documentation, and providing support for launching new products
  • Become a product expert, be someone your teammates can turn to, provide product enhancement ideas to our Product Management team
  • Contribute to team goals by accomplishing related tasks accurately and in a timely manner
  • Participate in ECP's rotating on-call schedule, to ensure our customers receive support if needed after standard business hours
  • Consistently meet performance metrics and KPIs
Requirements
    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule


  • Milwaukee, United States ECP Full time

    Job DescriptionJob DescriptionECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by...


  • Milwaukee, United States ETE REMAN Full time

    Standing out in our industry isn’t easy, but it’s a conscious effort at ETE REMAN. Our brand is cheeky, friendly, and unconventional. From our visitor parking signs to how we greet customers, the fun we have and the impression we leave - well, leaves a mark. As a key part of our team, you’ll often be the first point of contact for our customers when...


  • Milwaukee, United States Tsubaki Kabelschlepp America, Inc Full time

    Description: Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs. Essential Job Functions and Responsibilities : The essential duties and responsibilities of this job are included but not limited to...


  • Milwaukee, Wisconsin, United States Tsubaki Kabelschlepp America, Inc Full time

    Description:Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.Essential Job Functions and Responsibilities: The essential duties and responsibilities of this job are included but not limited to...


  • Milwaukee, Wisconsin, United States Tsubaki Kabelschlepp America, Inc Full time

    Description:Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.Essential Job Functions and Responsibilities: The essential duties and responsibilities of this job are included but not limited to...


  • Milwaukee, Wisconsin, United States Tsubaki Kabelschlepp America, Inc Full time

    Description:Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.Essential Job Functions and Responsibilities: The essential duties and responsibilities of this job are included but not limited to...


  • Milwaukee, Wisconsin, United States Tsubaki Kabelschlepp America, Inc Full time

    Description:Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.Essential Job Functions and Responsibilities: The essential duties and responsibilities of this job are included but not limited to...


  • Milwaukee, United States Tsubaki Kabelschlepp America Inc Full time

    Description:Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.Essential Job Functions and Responsibilities : The essential duties and responsibilities of this job are included but not limited to...


  • Milwaukee, United States Monarch Evolution Full time

    At Monarch Evolution, we have perfected the ability to provide business development solutions for nationally recognized home improvement brands. Our clients are at the top of their field, and we pride ourselves on our ability to connect their products and service offers to the local community. Our Customer Service Representatives are at the forefront of that...


  • Milwaukee, Wisconsin, United States ADDEV Materials Group Full time

    ADDEV Materials ** Customer Service Representative** Customer Service Representative Customer Service Representative West Allis, WI Hourly + Bonus after training is complete Seeking a self-motivated, hardworking and lively individual to help the momentum of our culture continue to grow. You will provide exceptional customer service and become an intricate...


  • Milwaukee, Wisconsin, United States Qonten Full time

    **Customer Service Representative** | Mon, 13 Dec :41:22 GMT Property & Casualty license; Used under license. Taking inbound calls, youll support and build trust with our customers by servicing their unique needs while also offering additional products. Customer Service Representative- support customer inquiries and insurance policy needs by answering...


  • Milwaukee, United States ECP Full time

    ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. -...


  • Milwaukee, United States Redbird Full time

    **Job Title: Customer Service Representative** **Company: Redbird** **Location: Milwaukee, WI** Do you have a passion for helping others and providing excellent customer service? Redbird, a leading company in Milwaukee, is looking for a friendly and dedicated Customer Service Representative to join our team. As a Customer Service Representative at...


  • Milwaukee, United States Western Building Products Full time

    Description - Provide customer service excellence, striving to give our customers information ranging from product knowledge, quotes, and orders that is complete, error free and on time.**Responsibilities**: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem...


  • Milwaukee, United States Western Building Products Full time

    Description - Provide customer service excellence, striving to give our customers information ranging from product knowledge, quotes, and orders that is complete, error free and on time.**Responsibilities**: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem...


  • Milwaukee, United States American Family Insurance Full time

    **Customer Service Representative** **Join Our Dynamic Team!** **About Us**: Are you ready to embark on a career that allows you to make a meaningful impact on people's lives every day? The Camilla Jarman Agency with American Family Insurance seeks a passionate and customer-focused individual to join our team as a Customer Service Representative. If you...


  • Milwaukee, United States American Family Insurance Full time

    Customer Service Representative Join Our Dynamic Team! About Us: Are you ready to embark on a career that allows you to make a meaningful impact on people's lives every day? The Camilla Jarman Agency with American Family Insurance is seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. If you thrive on...


  • Milwaukee, United States R&M Marketing Full time

    Our sole focus is delivering notable services to our clients and customers. Our Customer Service Representative plays an integral part in our eminent efforts to optimize performance and productivity. We are a diverse team working together to ensure a positive and exhilarating experience for not only our Customer Service Representative team but all our...


  • Milwaukee, United States HMSHost International Full time

    Customer ServiceRepresentative ** Customer Service Representative** **Summary** The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application...


  • Milwaukee, United States HMSHost International Full time

    Customer ServiceRepresentative ** Customer Service Representative** **Summary** The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application...