Benefit Programs Specialist II
1 month ago
A $3,000 hiring bonus is being offered for this position. Hiring bonuses shall only be for new hires of original employment or reemployment as defined in Human Resources Policy No. 5.0.
- $500 will be awarded in the first paycheck.
- $1,000 will be awarded upon completion of the six (6) month interim performance evaluation with an overall rating of "Meets Expectations".
- $1,500 will be awarded upon completion of the employee's one (1) year probationary period and a performance evaluation with an overall rating of "Meets Expectations".
Duties:
- Conduct face-to-face interviews in a professional manner with customers to determine eligibility for eligibility benefit programs using strong interpersonal skills and established interviewing techniques.
- Assess customer needs, evaluate and verify information obtained and apply appropriate federal, state, and local policies and procedures within prescribed time frames with a minimal number of errors, overdue applications, and case reviews.
- Provide guidance and direction in crisis situations.
- Appropriately defuse emotions and foster customer readiness to use available services and pursue self-sufficiency.
- Collect, organize, evaluate, and verify documentation and data to determine eligibility for eligibility benefit programs; document case findings accurately to reflect customer's situation and to substantiate verification of all eligibility factors; initiate and update data in multiple computer systems accurately and in a timely manner.
- Interpret and apply complex federal, state, and local policies.
- Provide leadership to the unit by assisting in supervisory functions including training of new staff, while modeling a high standard of performance.
- Conduct presentations to community groups to increase public awareness of agency programs.
- Maintain and update appropriate records and management reports using computer skills and documentation which reflect an accurate accounting of caseload responsibility.
- Schedule activities, establish priorities and comply with deadlines using effective time management and organizational skills.
- Participate in appropriate training sessions to enhance job performance; effectively assist the supervisor with training of staff and in making presentations to community groups.
- Effectively serve as a lead worker and carry out designated responsibilities professionally, accurately and in a timely manner. .
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