HSN FT Retail Store Team Member
3 months ago
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HSN FT Retail Store Team Member
Job Description **The Opportunity:**
Reporting to the store leadership team the Retail Store Team Member will perform many duties to provide a high standard of customer service, inventory processing & control while promoting QxH brands to all who visit the outlet stores.
**Your Impact:**
**Customer Service**
* To attend to customer requirements promptly, courteously, and efficiently thereby building a high degree of customer loyalty and repeat business.
* To respond to customer enquiries effectively & efficiently, resolving customer issues where possible at first point of contact.
* To provide a positive image of QxH to every customer in line with the QxH brand & values.
* To promote sales by way of merchandising, product knowledge.
**Cashier Duties**
* To Process sales & refunds through the stores epos system.
* Ensure the till drawer is counted prior to store opening and any discrepancies reported to store management.
* Maintain and complete all necessary documentation for refunds, sundries & voids.
* To disposition customer returns to the correct channel.
* To inform staff & management of any security issue
**Stock Room Duties**
* To receive deliveries ensuring the correct documentation is present
* To check, price & make good for sale all products received on pallets and record any discrepancies.
**Merchandising**
* To ensure all product is clearly ticketed displaying the correct information.
* To ensure the product from the stock room is brought onto the sales floor timely and displayed in the correct area
* To ensure the correct positioning and the information held on POS material is relevant to the product.
* Reporting & recording any damaged goods, not fit for sale.
* Maintaining a high standard of store cleanliness, appearance, and hygiene to promote a good image to the customer.
**What You Bring:**
* Good communication skills
* High level of customer service standards.
* High level of awareness for health & safety in the workplace.
* Must exhibit a professional demeanor and a positive attitude.
* Ability to multitask and prioritize in a fast paced environment.
* Ability to comply with all company policies and procedures.
* **Minimum** **Education:** High School Diploma or the equivalent.
* **Minimum** **Experience**: None
* ***Preferred*** **Experience:** 1 year of retail experience or in a similar function preferred.
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