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Patient Services Specialist I
2 months ago
This is a Remote Position Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both principles make QMC the partner of choice for emergency medical transportation providers. QMC is headquartered in Pittsburgh, PA.The Patient Services Specialist I is responsible for answering incoming calls while assisting patients with questions on their billing statements, account status, memberships, and payment options; as well as responding to daily voicemails. Respond to additional calls from insurance companies, attorneys, and clients. Responsibilities:Adhere to all QMC HIPAA privacy policies and procedures. This includes always maintaining the confidentiality and security of sensitive patient information.Ensures consistent adherence to company attendance policies.Answer a variety of incoming calls from patients regarding their healthcare questions and concernsProvide first call resolution and navigate multiple systems to resolve the customer questions, complex issues and requestsManage all calls in a timely manner, consistently with quality and proficiencyBuild rapport with callers using a friendly, courteous, and professional mannerResolve complaints, problems and inquiry issues to client / patient satisfaction; de-escalate tense situations and turn them into productive conversationsVerify/Collect demographics and update as necessary within systemDemonstrate the highest level of compliance with all laws and regulations, including but not limited to HIPAA RequirementsQualifications:High School Diploma required, Associates degree or equivalent preferred1-2 years of customer service experience in a call center environmentPrior healthcare experience preferred Possess time management, organizational, and problem-solving skills ability to multitask and work in a fast-paced environmentMust display sufficient written and oral communication skillsProficient in Microsoft OfficeCustomer service focus on both internal and external clients Must display positive attitudeBenefits:Comprehensive & competitive benefit packageGenerous 401k Company Match ProgramProfit Sharing PotentialBonus Program PotentialFlexible work schedules Paid time off and holidays
