Credentials Specialist

3 weeks ago

Raleigh, United States IIBEC Full time

SUMMARY OF POSITION

Under the general direction of the Senior Director of Membership & Credentials, the Credentials Specialist will assist the credentials department with activities related to individuals seeking their designations in IIBECs credentials program and maintaining these designations through continuing educational hours and a yearly renewal fee.


POSITION RESPONSIBILITIES

  • Support the Membership and Credentials Specialist with questions about credentials applications.
  • Assist with candidate questions and providing credentials updates as necessary.
  • Run reports and send out new credentials' cards and individual packets weekly.
  • Create credential billing products and run the billing cycle for credential annual renewals.
  • Process and distribute credentials invoices.
  • Email registrants advising of past due status, inactive status and assist with renewal processing.
  • Invoice inactive status individual late fees.
  • Mail suspension letters and invoices.
  • Create and mail credential reinstatement notices.
  • Review exam payments and exam registration form report.
  • Send individual exam request information to testing company Meazure.
  • Notify applicants of retest eligibility for Credentials monthly
  • Compile data for CEH credential reports.
  • Send out new certification and recertification materials for CBECxP program.
  • Assist membership department with running membership cards and processing payments.
  • Provide secondary assistance with incoming IIBEC phones.
  • Serve as backup for IIBEC mail processing.
  • Assist the membership department by running membership cards twice a month.
  • Assist the events department with miscellaneous duties for the IIBEC Convention
  • Perform other duties as assigned.

This position requires proficient writing and communication skills. A superb attention to detail and the ability to multi-task is required. The candidate must possess a general knowledge of office procedure, routine business interactions, and the ability to work independently to meet deadlines. Strong organizational skills, a positive attitude and the capability to work in a team environment is a must. Candidates must be able to work under pressure and adapt to a changing environment.

Additional requirements include at least two years' experience with Microsoft Office (including Word, Excel, PowerPoint and Outlook), web and web-based technologies. Prior experience with a membership database is preferred.

Some travel is required.

PandoLogic. Category:General, Location:Raleigh, NC-27601

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