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ICT4D Knowledge Management and Learning

4 months ago

Baltimore, United States Catholic Relief Services Full time
Job Description

***NOTE: This is a global remote position; CRS will only consider candidates who are based in countries where we have existing offices. CRS does not sponsor visas for telecommuting employees.***

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary

Contributes to driving internal and external ICT4D thought-leadership, communication, knowledge management and capacity building. Responsible for the effective sharing of ICT4D knowledge across the agency, through the development, dissemination, and ownership of relevant communications assets and fora. Supports internal ICT4D capacity building, learning, and continuous improvement as well as enables access to relevant learning resources. Supports external ICT4D thought leadership and knowledge exchange. This role works in a highly networked manner with colleagues across the agency.

Roles and Key Responsibilities
  • Contribute to the development of CRS' ICT4D learning agenda and support continuous improvement through the identification and acquisition of new ICT4D capabilities through research.
  • Drive and facilitate internal ICT4D knowledge exchange and internal communications through the development, dissemination, maintenance and marketing of high-quality, compelling communications assets, events, and the ICT4D Hub on MyCRS. Coordinate with key internal stakeholders to identify and develop relevant content.
  • Contribute to, and in some cases lead, internal ICT4D capacity-building by identifying, enabling access to, and in some cases developing relevant learning resources, including curating an ICT4D curriculum on CRSLearns. Contribute to the identification of ICT4D capacity-building needs and delivering training.
  • Contribute to external ICT4D thought leadership and knowledge exchange by driving the development and external publication of relevant content as well as assisting withICT4D Conference events.
  • Maintain strong internal networks and stay up to date on key ICT4D approaches, projects, innovations, and themes within the agency.
  • Contribute to other areas as assigned as a member of the ICT4D team.
Qualifications

Basic Qualifications:

Education and Experience
  • Master's degree in international development, international relations or communications or related work equivalency
  • Minimum of three years relevant work experience with progressive responsibilities, ideally with an international NGO
  • Experience with knowledge management and learning within an organization, including knowledge of relevant technical principles and concepts
  • Experience researching, crafting, and delivering knowledge products - reports, white papers, guides, handbooks, etc.
  • Experience with learning & development and capacity strengthening design and delivery - curating, crafting, and facilitating brown bags, communities of practice, trainings, workshops, etc.
Languages - Must be fluent in written and spoken English; French or Spanish fluency desirable.

Travel - This position will require occasional travel (15% or less), including to resource poor international locations.

Knowledge, Skills and Abilities
  • Excellent interpersonal, presentation and oral and written communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
  • Excellent research skills
  • Ability to thrive as part of a multidisciplinary, geographically distributed team.
  • Strong teamwork, coordination, interpersonal and negotiating skills.
  • Ability to work independently and be self-driven.
  • Proactive, resourceful, solutions-oriented, and results-oriented.
  • Ability to plan, maintain a timeline, focus, and use time effectively.
  • Strong relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
Preferred Qualifications - (If applicable)
  • Visual design skills and experience
  • Experience using Sharepoint or related for knowledge management and sharing
  • Demonstrated networking experience
Agency REDI Competencies (for all CRS Staff):
  • Personal Accountability - Consistently takes responsibility for one's own actions.
  • Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
  • Builds and Maintains Trust - Shows consistency between words and actions.
  • Collaborates with Others - Works effectively in intercultural and diverse teams.
  • Open to Learn - Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Supervisory Responsibilities - None

Internal
  • Country program teams
  • RTAs
  • Program Impact and Quality Assurance
  • Institutional Donor Engagement and Advancement
  • Headquarters and field based ICT4D staff
  • OverOps KML team
External
  • ICT4D Conference partners
  • Peer organizations
  • Media

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS' processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)