Support Representative

4 months ago

Honolulu, United States MTM Full time
At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you

What will your job look like?

The primary job function of the Support Representative is to complete various tasks that directly or indirectly support our customers. These tasks will increase in complexity as the Support Representative's skills progress. The focus of the Support Representative will be to perform tasks that will support the Contact Center and have direct impact on service levels.

Location:

711 Kapiolani Blvd

2nd Floor, Low Rise

Honolulu, HI 96813

Hourly Rate: $18.00

What you'll do:
  • Assist in day-to-day completion of various tasks that include, but are not limited to, steps involved in mailing bus passes, faxing forms needed for trip approvals, scheduling various trips such as meals and lodging, repeat trips, ambulance trips, paratransit services and confirming trip eligibility
  • Provide top-quality customer experience to a diverse customer population
  • Coordinate incoming and outgoing correspondence and communication between our members, facilities, and clients to verify eligibility, approve conditional trips, assess appropriate modes of transportation, and other issues as needed
  • Collaborate with internal departments, as needed, to ensure that transportation is set in a timely and accurate manner to prevent Member/Client complaints or member missed appointments
  • Meet job specific key performance indicators and goals
  • Provide back-up support to inbound calls from Member, Clients and facilities to verify eligibility and coordinate non-emergent transportation utilizing MTM systems to meet contract service levels
  • Schedule trips in the most cost-effective manner
  • Recognize, handle and refer situations of an emergent nature
  • Provide support on special projects as needed
  • As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed
What you'll need:

Experience, Education & Certifications:
  • High school diploma or GED
  • 1 year of customer service experience
Skills:
  • Acquire and maintain in-depth knowledge of, and adhere to, Client Protocols, Policies and Procedures
  • Strong and effective communication skills
  • Adhere to all established MTM and Employee Handbook guidelines
  • Strong problem-solving skills
  • Maintain confidential information standards
  • Maintain a positive and professional attitude
  • Ability to multi-task accurately
  • Ability to maintain a high level of confidentiality
Even better if you have...
  • Administrative experience preferred
What's in it for you:
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities


Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

#MTM

  • Customer Service Representative

    2 months ago

    Honolulu, United States Signature Flight Support Full time

    Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Customer Service Representative

    1 month ago

    Honolulu, United States Signature Flight Support Corporation Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Customer Service Representative

    2 months ago

    Honolulu, United States Signature Flight Support Corporation Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Client Care Representative, VERC

    3 days ago

    Honolulu, United States Ethos Veterinary Health Full time

    Client Care Representative - VERC About Us: Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine....

  • Client Care Representative

    7 days ago

    Honolulu, United States Ethos Veterinary Health Full time

    We are currently hiring a full-time Client Care Representative. This is a great opportunity to join our team of dedicated Veterinary professionals. Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified specialists...

  • Customer Service Representative

    3 weeks ago

    Honolulu, United States V-Thru Full time

    We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for our customers. If you are...

  • Technology Sales Representative

    2 weeks ago

    Honolulu, Hawaii, United States Ford Audio-Video Systems Full time

    Job OverviewFord AV is a leading provider of audiovideo solutions, and we are seeking a highly skilled Technology Sales Representative to join our team. As a Technology Sales Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and delivering innovative solutions...

  • Business Development Representative

    3 weeks ago

    Honolulu, United States Denali Staffing Group Full time

    Job Description: We are seeking a motivated and results-driven Business Development Representative to join our team on a commission-based pay structure with quarterly bonuses. As a Business Development Representative, you will be responsible for generating new business opportunities, building and maintaining client relationships, and driving revenue growth...

  • Counter Sales Representative

    6 days ago

    Honolulu, United States Western Integrated Technologies Full time

    Job DescriptionJob DescriptionAbout Us:Western Integrated Technologies (WIT) is a customer-centric team dedicated to delivering tailored solutions that prioritize our customers' best interests. Our expertise extends nationally and internationally, enabling us to develop innovative solutions and leverage our extensive inventory of proven tools to achieve...

  • Counter Sales Representative

    6 days ago

    Honolulu, United States Disability Solutions Full time

    About Us:Western Integrated Technologies (WIT) is a customer-centric team dedicated to delivering tailored solutions that prioritize our customers' best interests. Our expertise extends nationally and internationally, enabling us to develop innovative solutions and leverage our extensive inventory of proven tools to achieve tangible results.At WIT, we foster...

  • Counter Sales Representative

    11 hours ago

    Honolulu, United States Western Integrated Technologies Full time

    Job DescriptionJob DescriptionAbout Us:Western Integrated Technologies (WIT) is a customer-centric team dedicated to delivering tailored solutions that prioritize our customers' best interests. Our expertise extends nationally and internationally, enabling us to develop innovative solutions and leverage our extensive inventory of proven tools to achieve...

  • Client Care Representative, VERC

    2 weeks ago

    Honolulu, United States Ethos Veterinary Health Full time

    Client Care Representative - VERC About Us: Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine....

  • Customer Service Representative

    4 months ago

    Honolulu, United States U-Haul Full time

    Compensation Range: $17.00 to $21.25 Hourly Location: 438 Kamakee St, Honolulu, Hawaii 96814 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    3 months ago

    Honolulu, United States CSN Collision Full time

    Job Title: Customer Service Representative Location: 789 Mapunapuna St, Honolulu, HI 96819 Company: Unibody Autotech Collision About Us: Unibody Autotech Collision has been a trusted name in automotive repair and collision services in Honolulu since 1998. With over 21 years of experience and a team of expert technicians boasting over 43 years in the...

  • Client Care Representative

    1 month ago

    Honolulu, United States Ethos Veterinary Health Full time

    We are currently hiring a full-time Client Care Representative. This is a great opportunity to join our team of dedicated Veterinary professionals. Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified...

  • Customer Care Representative

    5 months ago

    Honolulu, United States Hawaii Pacific Health Full time

    For our clients and their families, getting health information when you need it can be crucial and often a phone call is the first step toward accessing our health care services. The Contact Center's friendly staff supports and promotes the organizat Customer Care, Representative, Retail, Healthcare, Health, Customer

  • Customer Service Representative

    1 month ago

    Honolulu, Hawaii, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're on a mission to deliver exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Provide exceptional customer service via phone, in-person, and onlineProcess orders accurately and...

  • Sales Representative

    2 weeks ago

    Honolulu, United States HMSA Full time

    PerformanceMeet established marketing plan goals, and achieve annual sales revenue and membership growth objectives by effectively promoting and closing prospective sales opportunities.Perform quick and efficient transaction fulfillment of telephone calls or email from prospective or current HMSA employer groups and members.Proactively promote HMSA and...

  • Sales Representative

    1 week ago

    Honolulu, United States HMSA Full time

    PerformanceMeet established marketing plan goals, and achieve annual sales revenue and membership growth objectives by effectively promoting and closing prospective sales opportunities.Perform quick and efficient transaction fulfillment of telephone calls or email from prospective or current HMSA employer groups and members.Proactively promote HMSA and...

  • Care Coordination Representative

    3 months ago

    Honolulu, United States REHAB HOSPITAL OF THE PACIFIC Full time

    Position Title: Care Coordination Representative FLSA Status: Non-Exempt Reports To: Care Coordination Manager POSITION SUMMARY: Under the direction of the Care Coordination Manager, provides clerical support to the Care Coordination (CC) Department. Starting Wage: $15.79/hr. The posted wage is the current starting wage for this position. Actual wage is...