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Call Center Specialist

2 months ago

Seattle, United States TBG | The Bachrach Group Full time

Title: Customer Service Specialist

Location: Kirkland, WA

Salary: 50-55k + great benefits

Perm, full time and on site

Position Summary:

HUGE career growth opportunity

Our real estate client seeks a National Leasing Specialist/Customer Service Specialist with 2+ years call center experience. This role involves handling prospect and resident calls and chats, including application status requests, move-in/move-out experiences, escalations, and light maintenance. Responsibilities include training and mentoring teammates, ensuring call quality, and providing exceptional customer service.

Primary Responsibilities:

  • Convert inquiries into property tours and appointments.
  • Provide excellent customer service.
  • Conduct virtual tours with enthusiasm.
  • Maintain knowledge of our client's 300+ properties and their amenities.
  • Enter prospect information accurately into Yardi CRM.
  • Ensure detailed notes on guest cards for effective communication.
  • Redirect calls appropriately.
  • Manage and respond to the Yardi CRM queue.
  • Follow up with properties on specials.
  • Handle resident calls and application statuses.
  • Mentor teammates and manage interactions through Zendesk.
  • Participate in team environment positively.

Qualifications:

  • Customer service experience required.
  • 6+ months in our client's contact center or 2+ years in another call center.
  • Property management experience desired.
  • Strong customer service and interpersonal skills.
  • Yardi CRM and ADP experience preferred.
  • Ability to adapt quickly, multitask, and provide creative solutions.
  • Proficiency in Microsoft Office products.
  • Valid drivers license, vehicle, and insurance.
  • Regular attendance and professional appearance required.
  • Compliance with our clients policies and Fair Housing laws.