Consumer Services Advisor

1 week ago

Middleton, United States Spectrum Brands Full time
Division Information
Spectrum Brands' Home & Personal Care (HPC) Appliances business participates on a global basis in small electric appliances, shave/groom appliances and beauty appliances. Our well- known brands include George Foreman®, Black+Decker®, Farberware®, Breadman®, Juiceman®, Russell Hobbs® and Remington®. Our products appeal to consumer trends for healthy eating, stay-at-home cooking, creating today's new hair style and much more. We distinguish our product offerings from the competition by employing forward thinking, innovative technologies matched with a strong understanding of consumer needs to bring to market high quality, superior products that delight the end user.

Job Summary
Duties include: receiving and resolving incoming telephone, written, and electronic communications from consumers; providing product information and assisting with problem resolution, periodically receive product returns, enter paperwork, and respond to consumer emails. You will also be the primary contact for incoming eCommerce sale s.

Primary Duties & Responsibilities
  • Handle all inbound consumer warranty/ecommerce sales calls
  • Resolve written and electronic communications
  • Process daily Consumer return paperwork in Consumer database
Additional Duties and Responsibilities (time off phones)
  • Process Consumer Checks received - Weekly
  • Process Chargebacks
  • Team Product Training as needed
  • Resolve escalated calls/Backup for Manager
  • Resolve Team product questions as needed
Daily Duties
  • Web Orders on Hold - Accept or Reject
  • Respond to Amazon/Bazaarvoice reviews
  • Respond to Amazon/Bazaarvoice Q&A's
  • Process Warranty Macro/Backup for Manager


Education and Experience Profile
  • Bachelor's Degree or 2-4 prior customer service/contact experience, or equivalent relevant experience.


Required Skills
  • Excellent telephone and communication skills (both oral and written).
  • Organizational skills.
  • Computer and typing skills averaging 40wpm.
  • Ability to multi-task.
  • Ability to work in a fast-paced, dynamic work environment.


Work Environment
Working conditions are normal for an office environment.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.

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