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Director of Operations

3 months ago

Doral, United States Compass Group Poland Sp. z o.o. Full time

Job Summary

The Director of Operations is responsible for leading our team at the location - ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution. Detailed Responsibilities

* Proactively coaching and motivating team members to deliver their best * Identifying opportunities and driving continual improvement in our location operations * Building a strong partnership with locations partners * Working with regional and Home Office leadership to drive innovation and best practices at the location * Delivering against our financial goals and budgets * Coaching the operations management team * Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors * Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location * Reviewing financial reports and developing action plans to best achieve business goals * Leading the continual development of the location’s food story and guest experience * Completing team member performance reviews including career development planning and compensation reviews * Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities * Reviewing and processing any expense reports submitted by team members in Concur * Interviewing applicants interested in roles requiring hiring consideration and approval * Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements * Overseeing season planning process ensuring alignment with Levy and partner expectations/goals * Coaching team members for optimal performance and engagement * Conducting manager meetings to engage, inform and build alignment * Conducting event walks interacting with team members, guests, partners and VIPs * Identifying and planning for management support needs when the business will exceed the location’s current resources * Managing team recognition program 'Levy Legends' by leadership promotion and participation * Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness * Completing corrective action, where necessary, to hold team members accountable and improve future performance * Personally lead the coaching and mentoring of future talent within the location - developing the next generation of leaders * Closing/Signoff Payroll on a bi-weekly basis for team members * Ensuring all financial reporting is completed in a timely and accurate manner * Driving shrinkage prevention efforts to minimize financial risk to the business * Leading continual operational improvement planning * Participating in Governance Meeting presentations to network, learn, and represent Levy’s culture and business goals * Planning budget and P&L management to support optimal financial achievement * Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy * Acting as the figurehead at the location for Levy’s Work of Change initiative - build a diverse and inclusive team who represent the community the location serves * Other duties as assigned Job Requirements * 5+ leadership experience in Hospitality or Retail * Bachelor’s Degree in Hospitality Management is preferred * High level of computer literacy * Understanding of financial concepts * Passion for hospitality, food, and retail * Excellent interpersonal and stakeholder management skills

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