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25-19 Student Services

1 month ago

West Chester, United States West Chester University Full time
Salary: $47,766.00 Annually

Location : West Chester University, PA

Job Type: Regular / Full-Time

Remote Employment: Flexible/Hybrid

Job Number: 25-19

Department: Academic Affairs

Division: Registrar's Office

Opening Date: 07/30/2024

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Office of Registrar invites applicants for the position of Student Services & Records Assistant (Management Technician).This is a hybrid position that blends in-office and remote work.

West Chester University (WCU), a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; generous retirement plans; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Student Services & Records Assistant is a key contributor to the campus community by assisting with inquiries and engaging in student, faculty, and staff outreach. This includes answering phone calls, responding to email, providing in-person support, and helping individuals navigate processes and responding to the needs of a diverse campus community including faculty, staff, and agencies in a timely, professional, and courteous manner.

The Student Services & Records Assistant may assist with the non-degree application process, residency reviews, evaluation of transfer credits, graduation requirement(s), student record updates, and classroom event approvals. This position does not advise students regarding their curriculum but serves as an advisor to our campus community on University policy and procedure. As a member of the Registrar's Office, The Student Services & Records Assistant is responsible for upholding all policies and procedures enacted by the University.

The ideal candidate will provide excellent customer service, demonstrate flexibility and adaptability, attention to detail, and the ability to prioritize in a fast-paced, high volume, deadline driven, and team environment to fit the operational and student service needs.

Responsibilities include:
  • Provide support to faculty, staff, and students regarding Registrar functions in accordance with university policies and procedures
  • Evaluate student records and update as applicable
  • Assist with all areas of student service including front desk reception coverage, phone support, email support and commencement activities
  • Other duties as assigned
Minimum Qualifications
  • Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information, or any equivalent combination of experience and training OR an Associate's degree may be substituted for two years of required experience
  • Demonstrated proficiency in Microsoft Office Programs including Outlook, Word, and Excel
Knowledge, Skills, and Abilities
  • Knowledge of modern office practices and equipment
  • Knowledge of basic PC hardware and standard software
  • Ability to use a PC to collect, compile, and assemble data and reports for use in the conduct of studies
  • Ability to analyze varied data by applying the information against interpretive standards in the formulation of recommended action
  • Ability to perform detailed work involving written information by preparing reports of finding according to the appropriate standards of content, clarity, grammar, and format
  • Ability to identify problems and recognize appropriate solutions as a result of the analysis of data
  • Ability to communicate effectively with employees, programs officials, job applicants and the public by relating the purpose of the contact and collecting all the necessary information required for the analysis
  • Ability to apply and adapt established procedures to the preparation and formulation of study findings
  • Ability to learn the basic principles and practices of public administration
  • Ability to read, write, and communicate orally in English
  • Ability to develop and maintain effective working relationships with associates in the performance of work
Preferred Qualifications
  • Experience providing customer service support
  • Experience working in a fast-paced office environment
  • Experience working in a higher education setting
  • Experience using student information systems/applications such as including Ellucian Banner, OnBase, 25Live, Pro Event and Course Scheduling Software, Parchment, Comply/Act 48, Navigate and College Source
Special Instructions

This is a hybrid position that blends in-office and remote work.

Review of applications will begin immediately.

Candidates should apply online at Application materials must include a resume and cover letter (Both required for consideration).

Applicants must successfully complete the interview process to be considered as a finalist.

Developing and sustaining a diverse faculty and staff advances WCU's educational mission and Strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.
  • On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan.
  • Supplemental dental, vision, hearing and prescription coverage is also offered to employees.
  • The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
  • Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
  • A University mission to support employee personal and professional growth.
  • PASSHE tuition waiver lowers the cost of college expenses.
  • Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
  • Choice of two group retirement plans with generous employer contributions.
  • Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
  • Group life insurance is provided at no cost to all permanent employees.
  • Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
  • State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.
The employee group for this position is American Federation of State, County, and Municipal Employees (AFSCME).

For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .
Theinformation is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.