Guest Services Agent

2 months ago

Morgantown, United States Stonebridge Companies Full time
City, State:
Morgantown, West Virginia

Pay Range: 14/Hour

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Operate the front desk according to standard operating procedures and with exceptional guest service.
  • Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
  • Check registration (folio) cards for completeness, accuracy, and legibility.
  • Maintain accurate cash sheet. Responsible for cash drawer balancing.
  • Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
  • Know emergency procedures and how to respond.
  • Never say a guest's room number out loud.
  • Be knowledgeable of hotel promotions.
  • Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
  • Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
  • Complete daily reports, audits correspondences etc. as required by your shift.
  • Keep lobby and office area clean at all times,
  • Set wake-up calls as dictated by your shift.
  • Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
  • Take and confirm credit cards for validity and acceptability.
  • Lock and secure area if leaving the front desk, even if it is for a moment
  • Create incident reports for guest injuries / issues when required.
  • Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
  • Take and record reservations with accuracy. Confirm as requested.
  • Resolve guest complaints.
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:
  • Demonstrates accuracy and thoroughness.
  • Monitors own work to ensure quality.
  • Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
  • Meets or exceeds productivity standards.
  • Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
  • Responds to requests for service and assistance.
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers.
  • Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
  • Asks for and offers help when needed.
  • Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
  • Takes responsibility for own actions.
  • Performs work with little or no supervision; works independently.
  • Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to speak English fluently.
  • Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

The work environment normally entails the following:

• Indoor work environment

• May be exposed to and use of cleaning chemicals throughout the shift

• Minimal to moderate noise levels consistent with hotel environment

Top of Form

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time

• Walk less than 1/3 of the time

• Sit less than 1/3 of the time

• Lift up to 15 lbs

• Push / pull up to 10 pounds

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

  • Guest Service Agent

    2 days ago

    Morgantown, United States Stonebridge Companies Full time

    City, State: Morgantown, West Virginia $14/hr The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest...

  • Guest Services Representative

    2 months ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesOperate the front desk with accuracy and efficiency, adhering to...

  • Guest Services Representative

    4 weeks ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job Summary:The Guest Services Agent is responsible for providing exceptional service to hotel guests, ensuring a positive and memorable experience throughout their stay. This role requires a high level of accuracy, attention to detail, and ability to work efficiently in a fast-paced environment.Key Responsibilities:• Operate the front desk with...

  • Guest Services Representative

    3 weeks ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional customer service to guests throughout their stay. This includes checking guests in and out of the hotel, operating the front desk, and responding to guest inquiries and requests.Key Responsibilities• Operate the front desk according to standard operating procedures and provide...

  • Guest Services Representative

    2 months ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesOperate the front desk with accuracy and efficiency, adhering to...

  • Guest Service Ambassador

    4 weeks ago

    Morgantown, West Virginia, United States EXCL Hospitality Full time

    Guest Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at EXCL Hospitality. As a key member of our front desk team, you will be responsible for delivering exceptional guest sales and service, ensuring a seamless and memorable experience for our guests.Key...

  • Hotel Guest Services Representative

    3 weeks ago

    Morgantown, West Virginia, United States Stonebridge Companies Full time

    Job Summary:The Hotel Guest Services Representative is responsible for providing exceptional customer service to guests throughout their stay. This includes checking guests in and out of the hotel, operating the front desk according to standard procedures, and responding to guest inquiries and requests.Key Responsibilities:Operate the front desk with...

  • Front Desk Agent

    4 weeks ago

    Morgantown, United States GF Hotels & Resorts USA Full time

    Rest easy at the renovated Fairfield Morgantown at University Town Centre, located off of I-79 at Exit 155. Whether traveling for business or pleasure you can stay productive on the road with the use of our free Wi-Fi and free parking. Keep fit using our 24/7 fitness room or unwind after a long day in our indoor pool. Your stay will be easy with all rooms...

  • Front Desk Agent

    4 months ago

    Morgantown, United States Hilton Garden Inn Morgantown Full time

    The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. Come join our fantastic team! We are looking for a Full Time Front Desk Agent with a friendly attitude to...

  • Insurance Agent

    4 weeks ago

    Morgantown, West Virginia, United States Comparion Insurance Agency Full time

    Insurance Agent OpportunityWe are seeking a highly motivated and driven Insurance Agent to join our team at Comparion Insurance Agency. As a Sales Agent, you will be responsible for building and leveraging a strong local network and in-person relationships in the community to connect members of the local community with insurance solutions to meet their...

  • Guest Area Attendant

    4 months ago

    Morgantown, United States Hotel Morgan Full time

    Job Description Guest Area AttendantJob SummaryThe Guest Area Attendant is responsible for ensuring that all guest areas are clean, tidy, and well-maintained. This includes lobbies, hallways, elevators, and other public areas. The Guest Area Attendant must be friendly, courteous, and professional at all times, and must be able to work independently as well...

  • Insurance and Financial Services Career Opportunity

    3 weeks ago

    Morgantown, West Virginia, United States Jason Gallagher - State Farm Agent Full time

    Job OverviewAs a vital member of the Jason Gallagher - State Farm Agent team, you will play a crucial role in our daily business operations and customer success. Your primary responsibility will be to develop and maintain client relationships in insurance and financial services, providing comprehensive financial planning and insurance advice to meet their...

  • Front Desk Associate

    3 weeks ago

    Morgantown, West Virginia, United States Hilton Garden Inn Morgantown Full time

    Hotel Front Desk Agent Job DescriptionAt Hilton Garden Inn Morgantown, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key...

  • MGW Airport- Customer Service Agent

    1 month ago

    Morgantown, United States Southern Airways Corporation Full time

    Are you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine! As a wholly-owned subsidiary of Surf Air Mobility, we provide route services throughout the contiguous United States and the Hawaiian...

  • Customer Service Representative

    4 weeks ago

    Morgantown, West Virginia, United States Staff My Agency Full time

    Customer Service Representative OpportunityWe are seeking a motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional customer service and helping our business grow through value-based conversations and remarkable...

  • Customer Service Representative

    3 weeks ago

    Morgantown, West Virginia, United States Dave Michael - State Farm Agency Full time

    Job OverviewAs a Customer Service Representative on our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.Responsibilities include:Building and maintaining strong customer relationshipsProviding prompt, accurate, and friendly customer serviceUsing a...

  • Customer Service Representative

    4 months ago

    Morgantown, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...

  • Customer Care Agent

    1 month ago

    Morgantown, United States West Virginia University Full time

    Description The Shared Services Center at West Virginia University is currently accepting applications for a Customer Care Agent. About the Opportunity The Customer Care representative will serve as a resource at our storefront locations (onsite) and/or remotely, based on business need, to assist our clients with a variety of requests in the areas of...

  • Customer Service Representative

    4 weeks ago

    Morgantown, West Virginia, United States West Virginia University Full time

    The West Virginia University Office of Sponsored Programs is seeking a skilled Customer Care Agent to join their team. This role is a customer service organization that provides support to the university community.About the OpportunityThe WVU OSP Customer Care team is responsible for delivering exceptional customer experiences to students, faculty, and...

  • Customer Care Agent

    1 month ago

    Morgantown, United States West Virginia University Full time

    Description The Shared Services Center at West Virginia University is currently accepting applications for a Customer Care Agent. About the Opportunity The Customer Care representative will serve as a resource at our storefront locations (onsite) and/or remotely, based on business need, to assist our clients with a variety of requests in the areas of...