MGW Airport- Customer Service Agent

2 months ago

Morgantown, United States Southern Airways Corporation Full time

Are you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine As a wholly-owned subsidiary of Surf Air Mobility, we provide route services throughout the contiguous United States and the Hawaiian Islands.

Our company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. By joining our team, you'll have the opportunity to make a real difference in people's lives while contributing to our mission of providing exceptional service and prioritizing passenger safety.

Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to excel in your role.

Put your talents to work and join the Southern Airways team today Be part of the biggest little airline where every passenger, every day, and every flight matters - and so do you

JOB TITLE: Airport Customer Service Agent - customer service & ramp
DEPARTMENT: Customer Service
REPORTS TO: Station Manager
FLSA STATUS: Non-Exempt

ARE YOU LOOKING FOR A FUN PLACE TO WORK?. FAST PACED ENVIRONMENT? MEETING NEW PEOPLE EVERY DAY...PUT THOSE EXCELLENT CUSTOMER SERVICE SKILLS TO WORK. COME JOIN THE BIGGEST LITTLE AIRLINE IN THE INDUSTRY.

The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.

KEY RESPONSIBILITIES

  • Ensuring FAA, Airline and airport regulations are followed
  • Enforcing safety/security measures and protecting sensitive zones
  • Creating and modifying reservations
  • Checking in passengers; safely loading and unloading passengers
  • Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
  • Reviewing baggage tags for accuracy
  • Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
  • Making announcements over a public address system
  • Processing credit card payments
  • Directing aircraft parking and dispatch on the ramp
  • After training, towing aircraft to proper parking positions on the ramp
  • Maintaining work area and mechanical equipment in proper order
JOBS THIS POSITION DIRECTLY SUPERVISES:
This position does not directly supervise others

REQUIREMENTS

Knowledge, Skills & Abilities:
  • Excellent written and verbal communication skills
  • Able to read, write and speak English effectively
  • Able to maintain eye contact when speaking with customers
  • Professional in appearance and manner
  • Ability to learn, understand and communicate the terms of the company's Contract of Carriage
  • Courteous in all interactions
  • Able to interact effectively with passengers, co-workers and management
  • Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
  • Ability to diffuse stressful situations
  • Detail-oriented and self-motivated
Qualifications

Education:
  • High school diploma or equivalent
Miscellaneous Requirements:
  • Valid driver's license and reliable transportation
  • Computer skills - ability to learn reservation and phone systems, proficient with a PC
  • Basic math abilities
  • Ability to work within a 24/7 operation including holidays
  • Ability to pass 10-year background check and pre-employment drug screen
  • At least 18 years of age
  • Authorized to work in the U.S. per the Immigration Act of 1986
Work Experience:
  • Prefer at least 1 year of prior customer service experience
Mental Requirements:

Level 2

Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical requirements:
  • Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
  • Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
  • Must be able to stand for extended periods of time
  • Must be able to work in all weather conditions and in confined spaces
  • Must have sufficient vision and ability to safely perform the essential functions of the position.
  • Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.

    Activity
    Approximate % of Time

    Sitting: 5
    Standing: 70
    Walking: 25
    100%

    Machines and Equipment Used:
    Machines, Equipment, Tools
    Approximate % of Time
Varied: 100%

Degree of Hand Eye Coordination Required:
Computer: Varies
Phone: Varies
Photocopier, fax machine: Varies

Approximate percentage of time incumbent spends in "on-the-job" travel, including commuting to regular work locations: less than 5%

Benefits:

Competitive Salary: Attractive compensation package based on experience.

Retirement Plans: Employees can enroll in our company's 401k plan.

Holidays: After completion of your probationary period, eligible for paid holidays throughout the calendar year.

Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
  • Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
  • Discounts on hotels and resorts
  • Car rentals at reduced rates
  • Discounted cruises

Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.

  • Airport Customer Service Representative

    4 weeks ago

    Morgantown, West Virginia, United States Southern Airways Corporation Full time

    Airport Customer Service RepresentativeAt Southern Airways Corporation, we are seeking a highly skilled and customer-focused Airport Customer Service Representative to join our team. As a key representative of our airline, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and enjoyable travel...

  • Airport Operations Specialist

    1 month ago

    Morgantown, West Virginia, United States City of Morgantown Full time

    Job SummaryThe Airport Operations Agent plays a crucial role in ensuring the safety, security, and maintenance of Airport grounds, equipment, buildings, and facilities. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesRespond to...

  • Custodian - Airport

    2 weeks ago

    Morgantown, United States The City of Morgantown Full time

    Job Type Full-time Description DEFINITION/SUMMARY: Works under the supervision of the Airport Director and at times under the supervision of the Airport Superintendent and is reviewed for compliance with established procedures while working, and through review after task completion; is responsible for maintaining City of Morgantown owned and leased...

  • Customer Service Representative

    4 months ago

    Morgantown, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...

  • United Parcel Service Inc. | Seasonal Warehouse Worker

    5 days ago

    morgantown, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • Insurance and Financial Services Career Opportunity

    1 month ago

    Morgantown, West Virginia, United States Jason Gallagher - State Farm Agent Full time

    Job OverviewAs a vital member of the Jason Gallagher - State Farm Agent team, you will play a crucial role in our daily business operations and customer success. Your primary responsibility will be to develop and maintain client relationships in insurance and financial services, providing comprehensive financial planning and insurance advice to meet their...

  • United Parcel Service Inc. | Package Handler | morgantown, ky

    5 days ago

    morgantown, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • United Parcel Service Inc. | Warehouse Worker | morgantown, ky

    5 days ago

    morgantown, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • United Parcel Service Inc. | Package Handler | morgantown, ky

    4 days ago

    morgantown, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • Guest Services Agent

    2 months ago

    Morgantown, United States Stonebridge Companies Full time

    City, State: Morgantown, West Virginia Pay Range: 14/Hour The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with...

  • Guest Service Agent

    2 weeks ago

    Morgantown, United States Stonebridge Companies Full time

    City, State: Morgantown, West Virginia $14/hr The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest...

  • United Parcel Service Inc. | Warehouse Worker

    4 days ago

    morgantown, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • Geek Squad Agent

    3 days ago

    Morgantown, United States Best Buy Full time

    As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a...

  • Warehouse Worker

    5 days ago

    Morgantown, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • Warehouse Worker

    2 weeks ago

    Morgantown, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • Warehouse Worker

    4 weeks ago

    Morgantown, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4) Attend a...

  • Warehouse Worker

    3 weeks ago

    Morgantown, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4) Attend a...

  • Front Desk Agent

    4 months ago

    Morgantown, United States Hilton Garden Inn Morgantown Full time

    The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. Come join our fantastic team! We are looking for a Full Time Front Desk Agent with a friendly attitude to...

  • Customer Service Representative

    4 weeks ago

    Morgantown, West Virginia, United States United Talent Staffing Full time

    Customer Service RepresentativeUnited Talent Staffing is seeking a skilled Customer Service Representative to join the Hope Gas team at their Morgantown, WV location.Key Responsibilities:Provide exceptional customer service, resolving routine billing issues and complex customer inquiries.Adhere to WV Public Service Commission Utility guidelines while...

  • Customer Service Representative

    4 weeks ago

    Morgantown, West Virginia, United States First United Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First United Bank & Trust. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records.Key ResponsibilitiesProvide excellent customer service...