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Team Lead

2 months ago

Ridge, United States Martin Family Wineries and Distilleries Full time
Benefits:
  • Employee discounts
  • Flexible schedule


The Team Lead has overall responsibility during the absence of the Tasting Room Manager and Assistant Tasting Room Manager for directing the daily operations of the Tasting Room, ensuring compliance with company standards in all areas of operation, wine sales, customer relations, facility management, inventory management, team management, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

Essential Job Description:
Manages all Customer Service aspects relating to tasting room operations:
Ensures that employees effectively, and appropriately, carry out the company's customer service policies and procedures.
General upkeep of tasting room

Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, weeding, sweeping)

Answers phone and records guest reservations as needed

Assists in Leading all aspects of Team Member Management;Training of team members

Direct team members to complete tasks

Create and maintain an environment where all staff are treated with dignity and respect, fostering a spirit of teamwork and cooperation

Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team

Responsible for Financial Results of the tasting room;
Manage store operation procedures in accordance with company guidelines, ensuring accurate inventory procedures and levels, opening, and closing procedures, payroll, money handling, and cash control procedures, tracking and reporting of tasting room expenditures, etc.

Perform all duties with the highest standard for quality and cleanliness

Maintenance of wine inventory for retail and tasting purposes

Manage retail general merchandise, inventory levels, and visual displays
Assist with shipping- orders supplies, scheduling, and picking/packing/labeling

Knowledge and Skills required:
Must have minimum of one year retail experience

Dedication to providing exceptional customer service
Good communication skills and strong interpersonal and conflict resolution skills

Exceptional team building capability

Basic mathematical and accounting skills

Computer literacy including experience with a POS system/Square
Wine knowledge helpful but not required

Work Schedule:

This position requires you to be available days, nights, weekends, and flexible to work at our other locations when needed.

** Hourly wage plus tips

Compensation: $17.00 per hour

A Martin Family History

For more than thirty years, George Martin had been a beekeeper. George, along with wife, Virginia and son Ed, maintained and built a honey production and pollination business which contained two thousand hives and took place in Maine, New York, Florida and South Carolina.

In 1998 with dropping honey prices and increasing costs the family now with son Bill, began niche marketing their honey. Bill had always dabbled in mead making and home brewing. The Martin Family applied for a farm winery license in 1999 and commercial production of honey wine began. Soon after Martin's Honey Farm and Meadery in Sterling, New York was born.

In 2001, the Martin's realized the importance of their location in the fruit belt of New York and decided to try their hand at making fruit wines. The concept of Montezuma Winery was then formed. Montezuma Winery quickly took off and was a great success, so much so that we moved the production facilities and gift shop to our 14,000 square foot building in Seneca Falls. Although we do produce high-quality grape wines, the focus of our product line is still towards fruit and honey wines.

Montezuma Winery, Martin's Honey Farm and Meadery and Hidden Marsh Distillery have been awarded numerous awards including Gold, Double Gold, Best of Class, Best Fruit wine, and Commercial Mead Champion. Our wine list offers a range from dry to sweet and includes Riesling, Blueberry, Rhubarb and our most popular, Cranberry Bog.