Care Management-Triage

2 months ago

Dublin, United States DOCS Dermatology Full time
Company OverviewDermatologists of Central States (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80+ locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring.

SummaryPerform administrative tasks under the direction of multiple physicians to keep the office running smoothly. Administrative duties may include, but are not limited to, answering phone calls, greeting patients, handling correspondence, scheduling appointments, maintaining medical records, transcribing patient visits, calling patients with biopsy results, maintaining pathology log, maintaining MIPS logs related to the diagnosis of Melanoma and the Melanoma Recall System, sending certified letter

Job Responsibilities
  • Must be able to multitask effectively, due to the constant interaction with patients and handling several responsibilities at once.
  • Attention to detail and independent thinking skills
  • Speaks with patients professionally to fully explain treatments and procedures to patients as well as provide educational material when needed
  • Able to respond to phone messages using the correct system and directs them to the appropriate individual
  • Send prescriptions upon provider request
  • Update/review melanoma log
  • Update/review pathology results log daily
  • Properly process Prior Authorizations
  • Full understanding of iPledge program
  • Knows how to create and send outbound referrals
  • Knows how to create and send certified letters
  • Able to run MIPS reports, identifying items completed and overriding when applicable
Hours: M-F 8AM-4:30PM

Minimum QualificationsHigh School Diploma or General Education Diploma (GED)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

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