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Bilingual Customer Service Representative

4 months ago

Londonderry, United States Prime Source Foods Full time

We are excited to announce that PSF is currently seeking a Bilingual customer service representative to join our growing team

Fluency in both English and another Asian language, preferably Mandarin is required for this position. If you are passionate about providing exceptional customer service and are fluent in both languages, we encourage you to apply.

Ingredients for your success:

As a Customer Service Representative , you will support the Sales Department, including processing order entries and returns and performing account maintenance. In addition, the position is responsible for taking all inbound phone calls and fielding them appropriately.

Requirements

  • Answers and fields inbound phone calls and follows up with each call until a Sales Representative receives it.
  • When the Sales Representative is out on vacation or busy, will take orders from existing customers including:
  • (a) keying orders into order entry from sales notes or by phone from the customer.
  • (b) provide pricing to customers from Sales prepared sheets.
  • (c) Assist sales Representatives in making new sheets.
  • (d) takeover handling will call only customers from Sales Representatives upon request.
  • Tracks delivery shortages to assigned accounts on a spreadsheet, including communicating with a Sales Representative to ensure the Representative contacts customers before delivery.
  • Note: CSRs do not quote new customers. Sales will provide CRs with quotes as needed. New items must go through Sales.
  • Performs account maintenance by processing account information such as address changes and statement requests.
  • Process returns from previous deliveries by referring them to the respective Sales Representative and following other department policies and procedures.
  • Handles customer complaints appropriately, including carefully listening to customer complaints with respect and professionalism and knowing when to forward customer complaints to the Sales Department.
  • Reports working punctually and regularly as scheduled.
  • Builds and maintains positive relations with coworkers.
  • Makes customers and their needs a primary focus of one's actions, including developing and sustaining upbeat customer relationships.
  • Possesses, acquires- and maintains the technical or professional expertise required to do the job effectively and create effective customer solutions.
  • Perform other duties as assigned.
Work Environment and Physical Requirements
  • Must be fluent in both English and another Asian language, preferably Mandarin.
  • Must be able to be physically onsite (Londonderry, NH).
  • Must be authorized to work in the U.S. as we are unable to sponsor or take over sponsorship.
  • Must be flexible and able to work 8:30 am - 5 pm, Sun-Thurs.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift to 15 pounds at times.
  • Frequent use of a keyboard, mouse, multiple monitors, and other standard office equipment. Ergonomic desks are installed to avoid periods of prolonged sitting.
  • There is occasional daily phone use and team video meetings.
Preferred Qualifications/Skills
  • Excellent customer service skills, including proper phone etiquette, ability to identify customer needs, passion for excellence in treating and caring for customers, practice listening skills, and handling complex customer complaints.
  • Strong keyboard skills with familiarity with Windows-based computers, including knowledge of Open Office and building and maintaining spreadsheets.
  • Strong organizational skills with the ability to multi-task and independently manage multiple work tasks in a fast-paced environment. When working on a project, any inbound phone call must be prioritized.
  • Team player, proactive, detail-oriented, and focused on results.
  • Willingness and ability to work flexibly and occasionally overtime when needed.
  • Ability to maintain a professional, positive, and friendly attitude in a busy environment.
  • Ability to proactively assist the Sales Department when they are out on the road in prospecting and customer service.
  • Ability to maintain confidentiality.
  • Excellent written and verbal communication skills.
The Prime Example:

Our MISSION is to meet our customers' needs by providing cost-competitive center-of-the-plate products with flexible and efficient distribution services.

Our VISION is to be New England's most valued provider of center-of-the-plate products through superior sourcing practices, product knowledge, and service options.

Our VALUES and success rely on relationships built on trust, fairness, respect, honesty, and teamwork.

Perks at its Prime: You'll enjoy great employee appreciation perks including annual employee outings and events, employee appreciation days, Holiday Parties, volunteer opportunities, and more In addition to our exceptional culture and career growth opportunities, you'll also be eligible to receive these great benefits:
  • Medical, Dental, and Vision Insurance
  • $25,000 company-paid Life Insurance w/option to purchase additional coverage
  • Voluntary Life, AD&D, Long-Term and Short-Term Disability
  • Permanent Life, Cancer, and Accident Insurance
  • Flexible and Dependent Care Spending Account
  • 401(K) with weekly employer match
  • Employee Referral Incentive
  • Paid Time Off, increasing with tenure
  • Employee Purchase Program - Quality products at a discount ($.10/lb. over cost or $1.00/case over cost)
  • Turkey for Thanksgiving
  • Prime Roast for Christmas
  • Ham for Easter
  • Holiday Party
  • Safety Shoe Program (qualifying positions)
  • Employee Assistance Program (EAP)

Apply now and be a part of a company committed to delivering exceptional service above all else. For more information about who we are and what we do, visit primesourcefoods.biz.