Learning and Events Delivery Associate

3 weeks ago

Schaumburg, United States SEFA - Supply & Equipment Foodservice Alliance, LLC Full time

The Learning and Events Delivery Associate is part of the Learning & Development Team, reporting to the Director of Learning & Development. SEFA manages a broad portfolio of virtual and in-person experiences for our members; this role will support the delivery of a portion of that portfolio, spanning both online and live components.

This new role is responsible for:

  1. Administration, publication and maintenance of self-paced content, virtual sessions, curricula, and user records in our Learning Management System (LMS).
  2. Assisting in the delivery of training and attendee relations at our in-person events.

This role rewards flexibility and versatility, with responsibilities across multiple learning types and a mix of independent and member-facing work.

Responsibilities

Learning Management System

  • Respond to inquiries from users and staff related to course delivery, access, and troubleshooting, including exploration and resolution of technical issues.
  • Interact with members to train them on administrative responsibilities in the LMS and to collaborate on promoting SEFAs content and platform.
  • Configure and maintain all elements of the LMS, including our learning and development pathways, user data, roles and permissions, course provisioning, system notifications, and integrations.
  • Maintain company contact database that governs LMS access.
  • Assist with authoring system metadata, e.g., subject areas, tags, descriptions.
  • Publish and test internally-developed content.
  • Coordinate, program and deliver events that are run through our Learning Management System, such as webinars and online workshops.
  • Design, develop, and document processes related to the LMS, e.g., course testing, content lifecycle.
  • Run, analyze and format reports on course performance, usage, and user outcomes as requested, particularly in support of Learning & Development dashboards and other organizational analytics.

In-Person Events

  • Participate in planning, preparation, and execution of company events, including, but not limited to, organizing/monitoring registration, preparing attendee materials, coordinating travel arrangements, ordering supplies, creative gift ideas, and day-of support.
  • Publish event specials and communications to assist in pre-event marketing and generating sales traffic.
  • Consolidate and communicate post-event feedback contributing to the overall value of future events and increasing member participation.
  • Provide direct support for staff and attendees during company conferences and events.
  • Perform other duties related to the delivery of learning and events for SEFA members, as assigned.

Education/Experience

  • Bachelor's degree in Educational Technology, Business Management, or related field
  • 2-3 years of demonstrated LMS administrative experience, concurrent with or in addition to 2-3 years of demonstrated event support experience

Knowledge, Skills and Abilities

  • Specific experience with Meridian strongly preferred, or equivalent experience onboarding to a new LMS
  • Familiarity with Cvent or equivalent event platform
  • Fast learner, especially with systems and learning administration
  • Familiarity with publishing SCORM 1.2 packages preferred, with knowledge of xAPI desirable
  • High proficiency/mastery leveraging Microsoft Office (Word, PowerPoint, Outlook), particularly with Excel for reporting/analytics
  • Experience in HTML/CSS desirable, or equivalent experience in a programming or configuration capacity; Javascript programming experience desirable
  • Strong oral and written communication, customer service and interpersonal skills
  • Ability to prioritize and to manage multiple tasks
  • Attentive to detail and well-organized

Travel/Office expectations

  • Travel for on-site support of events, approximately 4x/year
  • Hybrid work environment, with in-person presence expected 2x/week (Tue-Wed)

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