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Business Control Manager

4 months ago

Chicago, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Position Summary:

The CTI Process Management team identifies, designs, and documents processes performed in Process Owner Portal in line with the Enterprise Process Management policy, standard, risk management standard, GCOR Risk Metric standard and other associated policies and standards. The team maintains the CTI process inventory, governs process change, and measures process performance and overall control effectiveness. This role is within the CTI Process Management 'Process Maintenance' function and will assist with the execution of internal control discipline for a subset of the CTI processes. Helping process owners to manage, understand and improve their processes

Process Maintenance
  • Responsible for managing, understanding and improving CTI processes in partnership with CTI Process Owners; includes conducting monthly performance reviews and responding to indicative data (tests, metrics, issues), GCOR challenges and aligning and remediating audit issues.
Responsibilities:
  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Additional Responsibilities:
  • Apply operational excellence mindset through simplifying, transforming and continuously improving CTI processes.
  • Assess business functions and identify key business processes; ensure processes are fit for purpose
  • Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs
  • Manage ongoing process performance and assess risk
  • Connect process with customer and employee requirements
  • Assess process maturity/capability and set targets
  • Define linkage of processes to LOB services
  • Identify resources required for the process and associated costs
  • Understand and apply compliance requirements within design of process and controls
  • Identify controls to mitigate risk
  • Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits
  • Train/mentor team members
  • Interface across functions to drive toward a common architecture across business process, information, data, application and technology architecture layers.
  • Drive best practice and represent LOB requirements for process and participate in all process forums. Communicate roadmaps, changes and impacts to key stakeholders.
Required Skills:
  • 10 years in business or technology experience;
  • Ideally 2+ of those years focused in business Process Management (BPM, Six Sigma, Lean experience a plus)
  • Understanding of Infrastructure Technology functions and processes
  • Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL)). Certification a plus.
  • Understanding of Technology Services and how the IT processes support the lifecycle of the services
  • Working knowledge of COBIT or other best practice. Certification a plus.
  • Demonstrated ability to think strategically and execute tactically. Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver results
  • Strong written and verbal communication skills, collaboration and influencing skills
  • Strong partnership and relationship management skills; ability to work across functions and organizational lines/levels
  • Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly
  • High attention to detail
  • Demonstrated dependability and ability to act with a sense of urgency
Desired Skills:
  • Working experience with Process Maturity Assessments CMMI, TIPA or other best practice based on ISI/IEC 15504 standard. Certification a plus.
  • ARIS (Architecture of Integrated Information Systems) modeling experience a plus
  • Knowledge of banking technology
  • Six Sigma Green or black belt certification
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills:
  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance


Shift:
1st shift (United States of America)

Hours Per Week:
40