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End User Support Specialist

4 months ago

Schaumburg, United States Montway, Inc. Full time

**Montway LLC**

**End User Support Specialist & System Administration**

**Schaumburg, IL - Full Time**

**Local candidates only**

The Systems/Network Administrator is accountable for the management, design, development, implementation, and upgrades of infrastructure and software solutions, including end-user support. Responsible for using best practices and knowledge of internal or external business needs to improve and meet service level expectations.

*Here's the "Must Have's" of the position:*

- Handles & develops servers and is able to solve tech issues.

- Able to exchange a piece of hardware.

- Capable and willing to make software changes & apply settings.

- Understanding of Windows Administration, firewalls, routers, and switches.

- Provide high-quality end-user support.

- Monitor systems/software trends and ensure swift operations.

The WHIZ of Active Directory - Able to manage and apply different policies, standardizes the hardware and software through Active Directory. Be able to apply a group standard, as well.

Phone System - Basic knowledge of user administration and reporting.

*A look into the Day-to-Day:*

* Timely and efficient end-user support and troubleshooting

* Maintain and troubleshoot, where necessary, internal office network and phone systems including servers, switches, routers, access points, VPN, and firewalls.

* Install, support, and maintain PC and Mac hardware including servers, desktops, notebooks, monitors, and printers.

* Setup and maintain email accounts, intranet accounts, Active Directory user accounts, and distribution lists.

* Manage anti-virus and backup systems.

* Maintain software and hardware inventory.

* Remain current on developing technologies and make recommendations as needed to IT management

* Document processes, procedures, training guides, and issue resolutions.

* Manages specific departmental systems including identification, diagnosis, and resolution of day-to-day hardware and software operational problems.

**Requirements**

**Position requirements:**

* Knowledge of cloud-based phone systems such as RingCentral/Dialpad, or any other major and/or minor system.

* Good understanding of Windows Administration.

* Experience providing ongoing directory administration functions; timely and efficient problem solving and technical troubleshooting skills.

* Experience with installing/supporting Windows Server 2012-2016, Windows 10, and MS Office 2016 (or newest version(s)).

* Network Administration and Active Directory skills.

* Excellent verbal and written communication skills.

* Exposure to various backup and antivirus solutions.

* Experience with Google Workspace/GSuite: Mail and Apps.

* Minimum of 3 years related work experience.

**Following experience a plus:**

* Firewalls, routers, and switches (Cisco, or any other major and/or minor system, SonicWall, Meraki, Dell, HP)

* Virtualization (VMware, VMware View, Hyper-V)

* Desktop imaging and deployment technologies

* MCSE or related technical certification is preferred

* Linux experience

* macOS

**The who, what, where of us:**

We started in a small, 2 bedroom apartment in Chicago and have grown into one of the largest vehicle shippers in the U.S. Over the years, Montway has gained a reputation for steady growth. Not only did the trend continue, but we've become the brand that customers look for.

* We were featured in Inc. 500, Inc. 5000 and Crains Fast 50.

* A casual work environment where jeans, tees, and sneakers are encouraged.

* Regular company events with your awesome co-workers that include company lunches, team building offsite events and "cake" parties.

* Our exceptional corporate office is located in a Schaumburg Class A office complex with top of the market features and amenities such as new state-of-the-art fitness center, covered parking, on-site eatery, easy access to a wide range of restaurants, hotels and more

* The opportunity to work with and learn from an extremely talented team solving challenging and super complex problems all while building and leading them to great success.

* Health, dental, 401K, vision, PTO, Group Life Insurance & other GREAT perks.

* We live by the "work hard, play hard" mentality

**Mission:** At Montway, our mission is to deliver a 5-star vehicle-shipping experience by blending innovative logistics solutions with our teams commitment to service excellence that delights.

**Vision:** Our ultimate goal is for Montway to become the standard by which all vehicle-shipping is measured, servicing the widest range of individual clients, corporations of any size and business partners within the United States and be recognized as the company that made transporting a vehicle as simple as pizza delivery.

**Values:** Integrity, Service Excellence, Leadership. Technological Incline, Simplicity in Operations

If our Mission, Vision, and Values speak or relate to you, we want you on our team

**No recruiters, please. (No calls or emails)