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Scheduler - Sr. Customer Service Rep

2 months ago

Alhambra, United States Axelon Full time
Patient Access Liaison II
Alhambra, CA
3+ Month Contract
- MUST be able to work 3 months training On-Site; Role will become remote after the 3 months required Training. *** Depending on performance, we will transition to remote
- Local candidate ONLY**
- Duration of Assignment: CTH, 13 weeks, with a possibility for an extension no guarantee that this role will become FTE.
- Work hours: Job seeker must be open 7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT

Paid parking is not included.

Pay: 21.99/hr, W 2

Description:
Serves as primary point of contact for access to Client academic medical centers and Client Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.

Must Haves:
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.

Preferred:
Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
Associate or bachelor's degree in healthcare, business or operations field strongly preferred.