Entry Level B2B Customer Service Representative

4 weeks ago

Aurora, United States The Contractor Consultants Full time
Drive Sales Excellence: Join Industrial Ladder Supply Co. as an Inside Sales Representative

Job Title: Inside Sales Representative
Company Name: Industrial Ladder Supply Co. Inc.
Pay Range: $16.00 - $18.00 per hour
Job Overview

Industrial Ladder Supply Co. Inc., a trusted name in distribution and upfitting for residential, commercial, and industrial industries, is seeking an entry-level Inside Sales Representative for our Villa Park, IL location. This is a call-center-based position focused on B2B customer service, handling both outbound and inbound sales calls. You will be responsible for driving sales growth, managing customer accounts, and ensuring client satisfaction while handling data entry tasks. If you are detail-oriented, customer-focused, and ready to jumpstart your sales career, this is the opportunity for you
Who We Are

As a family-owned business, Industrial Ladder Supply Co. prides itself on being free from corporate red tape. Our team thrives in a collaborative environment where managers are empowered to run branches as their own. We ensure open communication and foster a close-knit atmosphere across our locations, treating every branch like family.

Key Responsibilities
  • Handle outbound B2B sales calls to build relationships with new and existing clients.
  • Manage inbound sales calls, assisting customers with product inquiries and order placements.
  • Provide outstanding customer service, addressing client needs professionally and promptly.
  • Accurately enter customer data, sales orders, and account details into the system.
  • Follow up on leads and maintain consistent communication with clients.
  • Support branch operations by collaborating with team members and other departments.
  • Maintain an organized workspace to ensure smooth call center operations.
Qualifications
  • Required:
    • High school diploma or equivalent.
    • Strong communication and customer service skills.
    • Basic proficiency in data entry and familiarity with computer systems.
    • Detail-oriented and able to manage multiple tasks effectively.
    • Ability to work collaboratively in a team environment.
    • Must be bilingual (Spanish and English speaking).
  • Preferred:
    • Prior experience in a call center or B2B sales environment.
    • Strong organizational and time management skills.
Benefits
  • Compensation Perks:
    • Weekly pay cycle.
    • Overtime potential.
    • Quarterly and annual sales bonuses.
    • 401(k) Retirement Savings Program with employer matching.
  • Health & Wellness Perks:
    • Medical, dental, and vision insurance.
    • Life and disability insurance options.
  • Work-Life Balance:
    • Paid time off (holidays, vacation, sick days).
    • Paid parental leave for mothers.
  • Career Development:
    • Training and certifications, including safety and technical training.
    • Manufacturer and OSHA training.
    • Mentorship opportunities.
  • Unique Perks:
    • Company outings, and sales contests.
Work Schedule
  • Shift: Day shift, Monday to Friday.
  • Hours: Full-time (40 hours per week).
Work Location
  • Villa Park, IL 60181


Industrial Ladder Supply Co. Inc. is an equal opportunity employer that values diversity and innovation. We welcome applicants from all backgrounds to join our family-like work environment. Apply today to make a difference with a company that invests in your success

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